Service Manager

Service Manager• Set goals and objectives for the department in sales and customer experience to achieve operational excellence• Responsible for hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers• Provide training on administrative policies and procedures for all department personnel. Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturer• Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives• Maintained the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

Service Manager• Set goals and objectives for the department in sales and customer experience to achieve operational excellence• Responsible for hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers• Provide training on administrative policies and procedures for all department personnel. Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the manufacturer• Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives• Maintained the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

• Used professional judgement in estimating service cost and timeline• Assisted customers with scheduled and un-scheduled maintenance to their vehicles• Writing service orders and descriptions of problems and repairs• Intensive record keeping for customer concerns and comments• Educating customers and peers on repairs and strategy• Conducted follow-up calls to ensure our customers experienced excellent service.