The responsibilities include stocking products, visual merchandising, checking out of date items & product returns, building & maintain displays, demonstrating knowledge of our clients' products, developing strong relationships with store personnel & providing exceptional customer service, accurately reporting time worked and completing surveys and communicating with management staff.

• Position involved a 24x7 operation of mission-critical websites that delivered real-time contribution of investment information and technology solutions to the financial services industry.• Monitored and maintained over 7000 production servers, including a large array of web and SQL servers.• Troubleshot network & systems problems in a Linux, Solaris and Win 2008/2012 Servers environment.• Troubleshot network connectivity problems within the TCP/IP protocol.• Implemented new monitoring with Thomson Reuters proprietary monitoring software.• Managed daily backup jobs rotation for master and backup SQL servers and file servers.• Administered/Troubleshot/Supported Checkpoint VPN users.• Opened and Troubleshot incident tickets within HP Service Manager for internal & external customers.• Monitored and responded to network, UPS, CRAC units, Electrical, A/C & Data Center infrastructure alarms.• Performed a monthly backup generator run test• Monitored and responded to incoming calls & customer emails.• Created and updated system troubleshooting procedure documentations.• Performed Smart Hand tasks, break-fix procedure for internal/external customers, racking and stacking.• Removed and installed failed hard drives, memory modules, motherboards, raid controller batteries, motherboard batteries & power supplies on servers/blades system.

• Monitored all branch’s controller communication lines & Brought communication lines up when they are down.• Monitored Voice Banking System and on-line ATM machines. Deactivated/Activated on-line ATM machines using AS/400. Made sure all ATM must be on-line 95% daily.• Performed Daily Database Backup, System & System Libraries Backup, IPL, PTF, and Restore on AS/400.