Richard Perry, M.Ed. Email and Phone Number

• Organization Administrator for AdaptEd (ComplianceWire®) Learning Management System• New Employee Induction Training facilitator for MasterControl general use and ComplianceWire® LMS• Edit and assign existing trainings to end users• Generate training reports for company in preparation of audits• Develop training items for Company-wide and department specific groups• Member of the Diversity and Inclusion Council

• Responsible for the development and management of the compliance training program for SLM Bank• Develop an annual compliance training plan• Develop, maintain and administer regulatory education to employees and contractors.• Ensure employees and contractors complete annual training requirements to ensure 100% compliance with regulators.• Assist business units in developing compliance training materials for new hires and existing employees• Assist business units in the development of targeted compliance training modules to address deficiencies and managing reporting to business units on the status of their training requirements• Work with the Compliance Support Partners to determine the appropriate annual training requirements for business units and tailor the training to meet the specific needs of the business unit• Maintain a resource library of approved training materials• Manage audits for Compliance department in relation to Internal audit• Performed reviews on cases generated by transactions that occur in Salle Mae’s consumer deposit accounts to determine if suspicious activity occurred, escalating activity if deemed suspicious.• Researched information including customer background and account history to discuss with management to determine if a suspicious activity report needs to be filed.• Carried out multiple compliance tests to ensure policies, procedures, and regulations are being adhered to by business areas and their agents.• Performed yearly risk assessments and Red Flags evaluations providing an in depth look at the Fraud business unit reviewing by current practices and making recommendations for areas of improvement.

• Develop and improve training development methods and tools.• Work with company facilitators in the design and development of training presentations.• Set-up the training structure and documentation for global applications training.• Ensuring training delivery in our EMEA / NA / Asia markets • Travel to multiple site throughout Europe, Canada and the US to work with teams to improve training opportunities.• Inform and communicate scheduled to other team members• Create global training curriculum or EMEA /NA/ Asia markets.• Deliver General topic trainings via telephone and web conferencing.• Ancile uPerform administrator through our SAP application

• Designed and facilitated the new hire orientation program for Retail Sales and Call Center channels. • Designed the “BE STELLAR” Customer Sales and Service Experience Model.• Designed a Learning Management System, and created web-based courses for the entire organization. • Developed courses focusing on Customer Service Excellence and Improvement ▪Leadership Development ▪ Retail Sales Performance ▪ Product and Service Knowledge ▪ Retail Sales Operational Procedures. • Developed Just-In-Time training for Retail Sales and Call Center channels as needed.• Designed and developed Retail Operational Policies and Procedures. • Developed employee succession planning for the retail sales channel. • Coached retail management team on effective sales coaching. • Delivered on-site and classroom–led training to entire retail sales channel and partner companies that sell Carolina West Wireless products and services.

• Managed retail locations in the Tidewater and Richmond areas. • Developed training for Tidewater / Richmond area for Nextel /Sprint PCS • Responsible for launching/hiring and training staff for all locations in the Tidewater area.

• Created and delivered instructional material used to support training, on-the-job development, and performance of employees across the organization.• Led cross-functional meetings to determine the most relevant information to be included in the training material.• Developed and delivered training for retail sales, business to business sales and customer service channels over the six state foot print.• Created modules focused on interpersonal skills, communication, team building and management success.• Assessed curriculum improvement opportunities and made recommendations.• Achieved desired learning outcomes through clear, well-organized, purposeful presentations and course delivery. • Facilitated courses requiring knowledge in a variety of areas and demonstrated subject matter expertise in the areas facilitated.• Anticipated elements of an educational experience that are likely to generate resistance and delivers those elements in a way that promotes receptivity in participants.

•Responsible for retail inventory compliance with company standards, including budgeting, forecasting, managing appropriate  inventory levels and analyzing inventory churn. • Ensured compliance with physical control standards.  • Provided on-site support for customers dealing with operational and maintenance aspects of equipment and service related  issues.  • Imported and exported reports for analysis of product failure trends and serviceability.  • Trained retail staff in Greensboro and Winston-Salem retail locations on new products and services.  • Sold products and services to new and existing customers.  • Processed point of sale transactions.  • Completed day to day opening and closing procedures of retail location.