Richard Bell Email & Phone Number

Spixworth, England, Gb

Norfolk, England, United Kingdom

Providing specialist communication support to all areas of quality and patient safety at NSFT (including Quality Improvement, Clinical Audit, Quality Safety Reviews, Patient Safety).Devised and rolled out a successful communication campaign to promote awareness of QI at the Trust and increase attendance at the monthly QI training sessions (that I co-deliver). Attendance increased from approximately four attendees at each session in Q4 of 2021 to regularly reaching full capacity (twenty five attendees) by Q3 of 2023.Designed and personally facilitated a bespoke stakeholder management and communication planning training course which was delivered to all QI project coaches and leads resulting in an evident decrease in project stakeholder conflict.

Norfolk, England, United Kingdom

Published and promoted Quality Improvement and Patient Safety project updates, methodologies, and training across the Trust on a weekly basis through a range of mediums, including internet, posters and events. Shared self-developed tools and techniques, and provided support, to a broad range of projects by running presentations (some with 80+ members) that explained the value and methods of correct stakeholder analysis/management and how to produce a dependable and sustainable communication and engagement plan.Created original content and regularly transcribed briefs or data into an interesting and accessible narrative by designing all outputs (internet news-posts and blogs, stories, reports, graphics, posters, infographics, newsletters). Conducted multiple clinical audits and thoroughly investigated a broad range of medical subject matters to ensure accuracy of communications by liaising directly with teams involved, as well as with those impacted. Administered the internet pages and social media accounts used by the six different teams at the Trust. Including the creation and posting of original content using a range of sources.Provided the Quality Improvement Team members with comprehensive, efficient, and effective administrative support by ensuring meetings, updates, newsletters were provided on time (without exception).Supported the preparation of events, such as training and celebrating the use of quality improvement and patient safety, by setting arrangements with venues, sourcing the required materials and providing event management.Designed end to end data capture, analytical and reporting processes. This involved the initial creation of surveys, interviews, and data entry structures to creating and managing in-depth spreadsheets to monitor performance over time, to finally producing pivot tables, charts and graphs to report back and offer advice on next steps.

Norwich, England, United Kingdom

Personally identified and resolved product wording issues that dramatically reduced volumes of solicitors abandoning the online process and approaching a competitor.Delivered professional, accurate and timely legal indemnity services to solicitors nationwide.Developed in-depth knowledge and understanding of 400+ products, their legal applications and limitations.Researched and applied complex case law to in depth risk management and scenario analysis.Integrated and manipulated multiple data systems and processes unique to the industry.

Norwich, United Kingdom

Building, maintaining and growing multiple client relationships through regular structured conversation to understand client need and provide training in best-practice use of survey technologyCopywriting B2B Insight/Analytics Reports and updating compliance processesIdentifying new sales opportunities, contacts and leads for Account Director Managing conflicting priorities to ensure optimum financial outcomes whilst maintaining positive client relationshipsEnsuring reliability of all BAU account activity by taking full ownership of tasks and problemsProactively engaging with Account Directors and Insight Analysts to communicate updates and manage queries, new business, complaints and concerns.

Norwich, United Kingdom

Copywriting B2B Insight Reports and creating process cards to ensure compliance in adhered to.Ensured the reliability of all BAU activity by taking full ownership of tasks and problems and proactively engaging with Senior Managers and Insight Analysts regarding communicating updates, managing queries, new business, complaints and concerns.Analysing insight data to pinpoint root causes of issues raised by clients.Spearheaded bespoke training sessions for multiple clients as to how to use the product and feedback console we provide them to ensure the client can make best use of the Insight reporting offered.Managed and owned processes from requirements, through build, test and Go Live, whilst imposing confidence in the relevance and reliability of the product through regular communication to the client.In the absence of an Account Manager, I successfully liaised with, and managed several clients directly, Ageas most notably, resulting in positive B2B relationships with some of our most profitable accounts.Recognised by Managing Director as an asset to the business by proactively implementing fixes where there were gaps between Account Management and Customer Service Management.Trained, coached and mentored staff to ensure smooth adoption of new programme.

Norwich, United Kingdom

Recognised by Senior Management for my Analytical and communicative skills I was promoted within Aviva so these skills were fully taken advantage of by making my roles and responsibilities more diverse and the decisions I made have more of a business impact.Underlying knowledge of all the IT systems used and how they all interlinked meant I improved efficiency by dictating which projects required the most man hours of effort in test.Successfully communicating and the facilitating of meetings between those bringing a project into scope and technical testing teams where others had failed. By asking probing questions of our offshore testers, who, due to cultural differences, would say testing was going as planned, I could identify when there were in fact facing issues.By engaging with a project first and gathering an underlying knowledge of what the change is trying to accomplish I saved the company resource by organising the testers and their time management to ensure the milestones are met while the correct volume of testing was completed to decrease the risk of any changes impacting the wider business when they go Live.As the majority of the testing resource was based in India having exceptional communication skills was imperative as due to different cultures as well as the initial language barrier it is easy for testing requirements to be missed without my recognised close supervision and guidance.Increased productivity by proposing changes which have been accepted by those with more seniority and authority by creating and enforcing bespoke processes for different types of testing rather than the same rules being followed all the time.The quality of my presentations and conciseness of my proposals have regularly been acclaimed for their professionalism and thought-provoking content.

Norwich, United Kingdom

Within 12 months in the role I reached the maximum level of a Platinum Advisor, being an extremely rare achievement.Awarded 'Best Newcomer of the Year' of over two hundred new starters.Announced as one of the Top 10 Advisors of over five hundred employees.Recognised by Management for being able to express a broad or vague subject succinctly and concisely I was put in charge of several small projects including as a Software Tester.Assembled a small team with differing strengths to put together a learning board made from different learning methods portraying the alterations to the company's compliance in order that the majority would understand which was hugely successful.Using my initiative I devised my own creative solutions to communicate issues that arose when complaints were raised after employees were sending irrelevant emails or missing important notices which were enforced across multiple teams across three call centres.Nominated Team Champion to express opinions on Compliance and Scheduling and articulate the wider team's needs, views and ideas on potential changes.Named one of five Legal Champions whose purpose is to train all my fellow advisors about the products we sell in more detail.

Advising customers when they are unclear as to which product would best suit it's intended purpose by incorporating the most essential features for that individual customer (including price, practicality, ease to assemble etc.)

To efficiently aquire the list of parts for different companies from within the warehouse in a timely fashion.

Recommending the most appropriate product/s to a customer based on that individual's specific needs/requirements.

I helped cancer sufferers explore their emotions through art as well as take their mind off their condition by aiding them in trying new styles in copying still life.

Honeybourne,Evesham,Worcestershire.Maintenance (including heavy lifting

Waiting tables, cashing up, customer service

Master'S / Level 7 1-Year Course, Internal Communications Specialist Diploma, Distinction

Diploma, Project Management, Distinction

Diploma, Digital Marketing, Distinction

Ba (Hons) 2:1, Illustration With Animation

Activities and Societies: I was course representative in both my second and third year to express our views and ideas at the university.

Education record

Activities and Societies: Completed Silver Duke of Edinburgh Award