I am a solution-oriented professional with extensive experience in desktop and field service, business alignment, technology deployments, and data analysis for diverse clients and fast-growth organizations. Over the course of my career, I have been instrumental in managing SLAs, outsourced products, and quality assurance processes to meet future needs. With my wealth of industry expertise, I am well-versed in developing holistic action plans, leading customer-facing staff, and managing key procedures to meet defined KPIs and SLAs. Furthermore, my past roles provide a deeper insight of my routine-based duties and key achievements. Major Strengths & Core Competencies: • My core competencies include service delivery & technical support, customer service and experience, process improvement, software installation & desktop support, ITIL and lean six sigma methodologies, vendor relations, and quality assurance.• Offer a blend of leadership, business, technical, and analytical expertise with a wealth of experience to formulate robust strategies that meet cost, quality, performance, and compliance objectives.• Proficient in fostering best practices and service excellence across customer-focused situations, upholding timescales and quality standards, and adapting to changing demands to increase customer satisfaction.