Richard Platt

Richard Platt Email and Phone Number

ServiceNow Practice Lead @ RavenTek
Fairfax, VA, US
Richard Platt's Location
Fairfax, Virginia, United States, United States
Richard Platt's Contact Details

Richard Platt work email

Richard Platt personal email

n/a
About Richard Platt

Rich Platt is a Senior Project and Program Manager with over 20+ years of technology transformation experience. Focused on addressing and solving large client business challenges with digital solutions, Rich possesses an incredibly unique blend of deep technical experience, pre-sales abilities, strong business acumen and soft skills. Rich has designed, scoped, and led some of the largest ServiceNow implementations and SDLC projects for clients spanning multiple industry verticals, including Healthcare, Government, and Telecom. Prior career as an RN provides him with a unique perspective. Specialties:> Building strong working relationships with customers> Road map and strategic planning> Strong planning and communications leading to customer success> Excellent technical background

Richard Platt's Current Company Details
RavenTek

Raventek

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ServiceNow Practice Lead
Fairfax, VA, US
Richard Platt Work Experience Details
  • Raventek
    Servicenow Practice Lead
    Raventek
    Fairfax, Va, Us
    View
  • Desby Technologies
    Senior Servicenow Consultant
    Desby Technologies Jan 2024 - Present
    Reston, Virginia, Us
    View
  • Infocenter
    Program Manager
    Infocenter Apr 2023 - Nov 2023
    Charlotte, North Carolina, Us
    o Led cross-functional teams to successfully deliver complex programs, ensuring they met all project objectives, timelines, and quality standards.o Collaborated with stakeholders to define project scope, objectives, and requirements, ensuring alignment with organizational goals and priorities.o Acted as the technical primary point of contact for program-related inquiries and issues, fostering strong relationships with stakeholders.o Monitored and reported program progress to senior leadership, providing regular updates on key performance indicators, milestones, and potential issues.o Demonstrated strong leadership and interpersonal skills to inspire and motivate project teams while maintaining a focus on achieving program objectives.o Played a key role in aligning program objectives with the organization's strategic goals and vision.o Provided oversight for technical implementations acting as ServiceNow Architect for ITSM, ITOM, CSM and ITBM.o Provided strategic guidance and support to project managers and team members, helping them overcome challenges and achieve project goals.o Leveraged agile and other project management methodologies to adapt to changing circumstances and deliver results in a dynamic business environment.o Provide consultative solutioning and architecture recommendations for implementation teams.o Perform road mapping for ServiceNow Managed Service offering.
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  • Raventek
    Servicenow Practice Lead
    Raventek Dec 2022 - Apr 2023
    Ashburn, Virginia, Us
    - Responsible for ServiceNow Managed Services and Implementation Services Practice.- Pre-Sales Solution Consulting and Technical Support. - ROM and SOW creation. - Provide oversight for technical implementations.- Management of ServiceNow projects and resources.- Coordinate training and growth of ServiceNow resources.- Provide consultative solutioning and architecture recommendations for sales and implementation teams.- Oversee the procurement and implementation of internal ServiceNow instance.- Perform road mapping for ServiceNow Managed Service offering.
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  • Wholepoint Systems
    Servicenow Architect
    Wholepoint Systems Nov 2021 - Dec 2022
    Reston, Virginia, Us
    - ServiceNow Architect for large government agency ITSM/CSM/HR ServiceNow implementation.- Responsible for overall solution design and solution delivery.- Provide technical participation and oversight for client requirements gathering.- Help develop and participate in platform governance and best practices.- Coordination of technical consultants, support of and review of completed work by TCs.- Day-to-day support resource for platform issues.- Assessment and pointing of stories in preparation for TC development work.- Worked with customers to solve operational challenges and promote internal change and adoption of ServiceNow.
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  • Cdi Llc
    Servicenow Architect
    Cdi Llc Jan 2021 - Nov 2021
    New York City, New York, Us
    - Primary Architect on multiple ServiceNow implementations across ITSM, ITOM, ITBM and CSM.- Pre-Sales Solution Consulting and Technical Support. - ROM and SOW creation. - Responsible for overall solution design and solution delivery- Coordination of technical consultants and review of completed work by TCs.- Assessment and pointing of stories in preparation for TC development work.- Worked with customers to solve operational challenges and promote internal change and adoption of ServiceNow.- Primary management of TC resources during ServiceNow implementations.
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  • Wholepoint Systems
    Servicenow Practice Lead
    Wholepoint Systems Nov 2020 - Jan 2021
    Reston, Virginia, Us
    - Primary Architect and Practice lead for large government agency ServiceNow ITSM/CSM implementation.- Offered guidance for overall solution design to support automated infrastructure rollout with AWS services.- Created marketing material to grow ServiceNow practice.- Was primary POC for all ServiceNow related opportunities and communications.
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  • P5 Solutions, Inc.
    Servicenow Program Manager
    P5 Solutions, Inc. Feb 2019 - Nov 2020
    -Multiple cradle-to-grave ServiceNow implementations across ITSM, ITOM, ITBM and CSM, including hands on keyboard development work.-Ongoing ServiceNow Admin technical support for customers post launch.-Performed ServiceNow ITBM implementation, filling all roles myself, including ServiceNow configuration and development as a personal goal-Successfully managed enterprise class customers with multiple workstreams across eight simultaneous projects-Organized programs and activities in accordance with the mission and goals of the organization-Responsible for resource allocation and management, including 3rd party external resources.-Provide overall program communication to stakeholders and program management -Implement and manage changes and interventions to ensure project and program goals are achieved, within budget and schedule-Utilize process improvement within programs to improve efficiency and identify areas for process evolution-Manage day-to-day program activities, such as issue tracking and risk mitigation, facilitating team meetings (with various groups) and preparing/delivering status reports
  • P5 Solutions, Inc.
    Servicenow Project Manager
    P5 Solutions, Inc. Aug 2018 - Jan 2019
    -Successfully managed multiple engagements to completion covering ITSM, ITBM and Custom Application Development.-Concisely generated baseline project plans and presentations for management, as well as tracked completed projects and conveyed status, issues, metrics, and risks with project stakeholders via dashboards-Provided overall project communication to stakeholders and program management of stakeholder expectations-Managed day-to-day project activities, such as issue tracking and risk mitigation, facilitating project team meetings (with various groups) and preparing/delivering status reports-Created and delivered formal presentations to both technical/ nontechnical teams; proactively engaged in planning and managing each stages of software development life cycle (SDLC); ensured proper implementation of proven project management processes and techniques to organize resources in achieving the client’s goals using industry best practices
  • Tni Solutions
    Senior Information Technology Project Manager
    Tni Solutions May 2000 - Jul 2018
    -Led large scale Enterprise development and roll-out of custom Java applications and work flows for various Multi System Cable Operators (MSOs) in cross functional areas, through all stages of the SDLC-Primary focus of process improvement, efficiency via automation and driving cost savings for customers-Responsible for all aspects of multi workstream projects from requirements generation to final launch-Effectively communicated project status to executives, stakeholders and team members-Delivered key milestone dates related to testing, interfaces, and cutover activities -Led all activities for functional, integration, and technical operations, performance, and UAT test phases as well as regression testing-Identified issues/risks to schedule in advance in order for the team to adjust the work plan; provide estimates for work plan -Supported Infrastructure setup, procurement and vendor management-Managed testing efforts through collaborating with several teams in assessing the necessary system test approach and coordinating updates to all designs, documentation, and deliverables-Created test team project plans via MS Project, technical design documentation and testing approach

Richard Platt Skills

Telecommunications Vendor Management Program Management Requirements Analysis Cross Functional Team Leadership Integration Strategic Planning Project Management Process Improvement Management Project Planning Agile Project Management Project Delivery Project Implementation Project Coordination Project Governance Software Project Management Project Portfolio Management Software Development Life Cycle Customer Service Team Building Leadership Team Leadership Software Development Information Technology Waterfall Project Management Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Project Microsoft Sql Server Microsoft Outlook Business Analysis Strategy Process Engineering

Richard Platt Education Details

  • Cayuga Community College
    Cayuga Community College
    Registered Nursing/Registered Nurse

Frequently Asked Questions about Richard Platt

What company does Richard Platt work for?

Richard Platt works for Raventek

What is Richard Platt's role at the current company?

Richard Platt's current role is ServiceNow Practice Lead.

What is Richard Platt's email address?

Richard Platt's email address is rp****@****ons.com

What is Richard Platt's direct phone number?

Richard Platt's direct phone number is +170330*****

What schools did Richard Platt attend?

Richard Platt attended Cayuga Community College.

What are some of Richard Platt's interests?

Richard Platt has interest in Children.

What skills is Richard Platt known for?

Richard Platt has skills like Telecommunications, Vendor Management, Program Management, Requirements Analysis, Cross Functional Team Leadership, Integration, Strategic Planning, Project Management, Process Improvement, Management, Project Planning, Agile Project Management.

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