Sr. Product Manager, Ccaas
CurrentProduct Manager for Cox Business CCaaS (Contact Center as a Service) offerings. Current responsibilities include product DEV and OPS.
Mar 2022 - Present
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Richard Platts Email & Phone Number
Sr Product Manager, CCaaS
at
Cox Business
2 work emails found
@coxbusiness.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr Product Manager, CCaaS
Location
Boise, Idaho, United States
Company size
Who is Richard Platts? Overview
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Quick answer
Richard Platts is listed as Sr Product Manager, CCaaS at Cox Business, a with 1119 employees, based in Boise, Idaho, United States. AeroLeads shows a work email signal at coxbusiness.com and a matched LinkedIn profile for Richard Platts.
Richard Platts previously worked as Sr. Product Manager, CCaaS at Cox Business and Senior Service Manager at Cox Business. Richard Platts holds Master Of Business Administration (M.B.A.), Organizational Leadership from Brandman University, Part Of The Chapman University System.
Company email context
Email format at Cox Business
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{first}.{last}@coxbusiness.com
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AeroLeads found 2 current-domain work email signals for Richard Platts. Compare company email patterns before reaching out.
Profile bio
About Richard Platts
Richard Platts is a Sr Product Manager, CCaaS at Cox Business. He possess expertise in voip, ethernet, telecommunications, ip, cisco technologies and 45 more skills.
Listed skills include Voip, Ethernet, Telecommunications, Ip, and 46 others.
Current workplace
Richard Platts's current company
Company context helps verify the profile and gives searchers a useful next step.
Cox Business
8 roles
Richard Platts work experience
A career timeline built from the work history available for this profile.
Senior Service Manager
As Sr. Service Manager, Lead the Service Manager Team and improve Customer Experience (CX)• Matrix Leadership and planning for the national Service Management team.• Investigate customer Managed and Cloud Service needs to provide leads to sales team• Work closely with Sales Engineering, Account Team, Product Team, and Engineering.• Bring visibility to needed process improvement to improve customer experience.• Regular account reviews with strategic enterprise customers covering experience and SLA.• Responsible for owning the Cox Business network’s performance and deliver post-mortem reports to customers affected by outages.• Chronic trouble management by putting together strike teams to resolve chronic customer troubles.• Incident Management engagement on any large-scale network trouble, communicate status to customers and internal executive leadership.
Dec 2018 - Mar 2022
Service Manager
As Service Manager, I advocate for Cox Business strategic customers and setup teams to address chronic troubles.• Regular account reviews with strategic enterprise customers.• Responsible for owning the Cox Business network’s performance and deliver post-mortem reports to customers affected by outages.• Chronic trouble management by putting together strike teams to resolve chronic customer troubles.• Incident Management engagement on any large-scale network trouble, communicate status to customers.
Jul 2013 - Dec 2018
Supervisor Transport And Hi-Cap Installations
Leader of Transport and Hi-Cap Technicians that install Ethernet and Sonnet based service like DS1, DS3, PRI, Fiber fed Ethernet and Metro Ethernet. Support in design and installation of WiFi Solutions.
Aug 2012 - Jul 2013
Hi-Cap Technician - Lead
Supported technician that install and maintain Fiber optic fed business products including Internet, Metro Ethernet, Wavelength, Dark Fiber, PRI, DS3, Cisco IAD PRI , and SIP services.
Jan 2011 - Aug 2012
Hi-Cap Technician
My main responsibilities were the Installation and support of Fiber optic fed business products including Internet, Metro Ethernet, Wavelength, Dark Fiber, PRI, DS3, Cisco IAD PRI , and SIP services.
Mar 2010 - Jan 2011
Service Manager
Tele Express Business Systems, Inc.
Managed 10 technicians for the installation and service of PBX's, structured cabling, and VOIP. Managed customer interaction post sales.
May 2007 - Mar 2010
Voice/Data Technician
Tele Express Business Systems, Inc.
Installation, Support, and Training for Voice, Data, and VOIP Systems. Below is a list products I worked with on a day to day basis:- Toshiba DK\CTX\CIX and Call Centers- Shoretel VOIP and Call Centers- Avaya IP Office- Cisco UC500- Broadsoft based Hosted IP Phones- Sonicwall- FortinetMy job skill also included a strong understanding in Voice and Data cabling including CAT3/5/6.
Mar 1997 - May 2007
Team & coworkers
Colleagues at Cox Business
Other employees you can reach at coxbusiness.com. View company contacts for 1119 employees →
DO
Dennis Ohlhauser
Colleague at Cox BusinessVirginia Beach, Virginia, United States
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SP
Sophy Pinder
Colleague at Cox BusinessAvondale, Arizona, United States
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KD
Kristi Denham
Colleague at Cox BusinessGuthrie, Oklahoma, United States
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TM
Teresa Maria Lausell
Colleague at Cox BusinessHampton, Virginia, United States
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CT
Cindy-Thao Tran
Colleague at Cox BusinessNew Orleans, Louisiana, United States
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NF
Nzinga Frazier
Colleague at Cox BusinessChesapeake, Virginia, United States
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AL
Alvaro Landeros
Colleague at Cox BusinessSanta Barbara, California, United States
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DV
Doyle Van Horn
Colleague at Cox BusinessGilbert, Arizona, United States
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JH
Jason Hall
Colleague at Cox BusinessSpringdale, Arkansas, United States
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KJ
Katey Jeffrey
Colleague at Cox BusinessLafayette, Louisiana Metropolitan Area, United States
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Dennis Ohlhauser
Colleague at Cox BusinessVirginia Beach, Virginia, United States
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SP
Sophy Pinder
Colleague at Cox BusinessAvondale, Arizona, United States
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KD
Kristi Denham
Colleague at Cox BusinessGuthrie, Oklahoma, United States
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TM
Teresa Maria Lausell
Colleague at Cox BusinessHampton, Virginia, United States
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CT
Cindy-Thao Tran
Colleague at Cox BusinessNew Orleans, Louisiana, United States
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NF
Nzinga Frazier
Colleague at Cox BusinessChesapeake, Virginia, United States
View →
AL
Alvaro Landeros
Colleague at Cox BusinessSanta Barbara, California, United States
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DV
Doyle Van Horn
Colleague at Cox BusinessGilbert, Arizona, United States
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JH
Jason Hall
Colleague at Cox BusinessSpringdale, Arkansas, United States
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KJ
Katey Jeffrey
Colleague at Cox BusinessLafayette, Louisiana Metropolitan Area, United States
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3 education records
Richard Platts education
Master Of Business Administration (M.B.A.), Organizational Leadership
Bachelor Of Science Business Administrator, Business Management
High School Diploma
Laguna Hills High School
FAQ
Frequently asked questions about Richard Platts
Quick answers generated from the profile data available on this page.
What company does Richard Platts work for?
Richard Platts works for Cox Business.
What is Richard Platts's role at Cox Business?
Richard Platts is listed as Sr Product Manager, CCaaS at Cox Business.
What is Richard Platts's email address?
AeroLeads has found 2 work email signals at @coxbusiness.com for Richard Platts at Cox Business.
Where is Richard Platts based?
Richard Platts is based in Boise, Idaho, United States while working with Cox Business.
What companies has Richard Platts worked for?
Richard Platts has worked for Cox Business and Tele Express Business Systems, Inc..
Who are Richard Platts's colleagues at Cox Business?
Richard Platts's colleagues at Cox Business include Dennis Ohlhauser, Sophy Pinder, Kristi Denham, Teresa Maria Lausell, and Cindy-Thao Tran.
How can I contact Richard Platts?
You can use AeroLeads to view verified contact signals for Richard Platts at Cox Business, including work email, phone, and LinkedIn data when available.
What schools did Richard Platts attend?
Richard Platts holds Master Of Business Administration (M.B.A.), Organizational Leadership from Brandman University, Part Of The Chapman University System.
What skills is Richard Platts known for?
Richard Platts is listed with skills including Voip, Ethernet, Telecommunications, Ip, Cisco Technologies, T1, Metro Ethernet, and Sip.
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