With over 20 years of experience in leading digital transformation programmes, Richard is a dynamic problem solver who brings a strategic & commercial mindset to all project teams. His leadership style focuses on people and driving change to achieve client outcomes. Passionate about digital transformation, Richard takes a wider view by looking at CX in the context of the clients business opportunity. He thrives on tackling complex problems and leads his team at the intersection of product design and technology, empowering diverse, creative, and agile teams across product, data, and technology to launch business-changing and sector-leading experiences.Richard's achievements include creating award-winning customer experiences across a wide range of sectors, such as Retail, Financial Services, FMCG, Auto, Travel, and Hospitality, using content management, creative technology, eCommerce, and marketplace platforms, including: Adobe, Sitecore, SalesForce, Umbracco. He has set-up teams to adopt Agile, Lean, Kan-ban and Product mgmt ways of working, integrating with offshore build partners in Poland, Romania, Vietnam, and China. He also restructured MLP China development centre as a global capability with a service focus and standardised processes. Richard has also set up, grown a digital marketing agency which was sold to a global network. Richard has deep experience across all design and build workstreams, including strategy, data, UX, design, architecture, development, testing, and operations. He is adept at shaping and defining the project approach to deliver against the clients objectives and commercial budgets, including: ways of working, project structure, and organisation. Richard is an expert in agile ways of working having trained with Ken Schwaber in 2004 and practiced SCRUM agile approach since. This includes coaching clients and internal teams to setup and optimise agile ways of working across design and technology teams.In addition, he has led technical teams through technical design, build, integration, launch, and transition to BAU operations. He has setup BAU operations following the ITIL framework to integrate with enterprise-level 24x7 against tight SLAs. Richard's consulting skills include organisational change and business process mapping. Richard brings a wealth of experience and skills to any team, and his expertise in programme delivery and management, leadership, and business development will be an asset to any organisation.