Richard Prentice Email & Phone Number

Charlotte, North Carolina Area

Charlotte, Nc

Temporary contract to assist AirTran Airlines with it's transition to Southwest Airlines.- Handled Ticket Counter, Gates, and Baggage Service. Overseeing a smooth movement of people and flight priorities- Handled all facets of customer relations and problem solving including flight irregularities

Winston-Salem, Nc

- In a Call Center averaging 50 calls a day I assisted customers with inquiries about their accounts and helped with problems so they could receive their product. When a Pepsi driver made a delivery, his hand held computer advised if it was okay to drop off the product. If not, it was my job to decide if this was a problem account and if the product could be delivered on credit, C.O.D, or not at all. I also worked the Assist Desk where employees called with computer problems. I assisted with hardware problems and determined if the problem could be fixed over the phone or a technician needed to be sent.

High Point, Nc

- In a Call Center averaging 40 calls a day I answered questions dealers had about their orders and assisted with any questions and problems. I decided if an order needed to be expedited, cancelled, etc. If and order was backordered I had to determine why and advise the dealer of the problem and how soon it would be filled.

Greensboro, Nc

- In a Call Center averaging 70 calls daily I answered questions and assisted customers with problems encountered with their Health Plan. I checked to see if doctors participated in their plan, if a medicine or a surgery or other procedure were covered. I oversaw if any exception could be made and who the customer needed to contact if I could not help.

Charlotte, Nc

- In a Call Center I answered the publics’ questions, concerns and problems with companies they were doing Business with. The average calls per day was 50. When a customer had a complaint with a company we advised what information was needed to file a complaint and then transferred them to the Complaint Department. I also assisted in handling the BBB network and computer system. I performed system maintenance to help insure the network and computers maintained their integrity.

Winston-Salen, Nc

- Communicate with the customer via phone and letter. Be voice of the customer for the Company. Listen to the complaints of the customer and satisfy their needs and report these findings.

Certificate, Airline Studies

Attended, Liberal Arts And Sciences/Liberal Studies

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 3.25