- Repair high-powered terrestrial repeaters removed from service due to component failure/subpar performance- Examine chassis for external damage during shipping, and repair or replace hardware parts as needed- Process incoming RMAs; conduct pre-tests to verify stated write-ups & note any other discrepancies- Inspect control board and all associated electrical connections for functionality & signs of excessive heat- Remove & de-populate pallets of transistors & isolators for testing and rework by Tier 2 personnel- Solder new pallets into correct slots; confirm resistance of each is within specs using Fluke meter - Conduct bench-test using Network Analyzer, Signal Analyzer, Power Meter, & HPA monitor software- With Narda meter, verify unit has low RF leakage after powering up to predetermined decibel (dB) level- Ensure high-band & low-band spectral regrowth is symmetrical & dB reading meets/exceeds minimum specifications- Calibrate Network Analyzer to set unit's phase angle within recommended operating temperature range- Record/maintain archive of test results; prepare units for outbound shipment

- Remotely monitor 200 active TV stations; ensure over-the-air satellite transmission is maintained without interruptions and site controllers regularly report health status- Diagnose audio, video, switching, or programming problems with station engineers until broadcasts are restored to acceptable standards - Work with field technicians to zero-in on antenna issues, such as low RF signal levels, poor peaking, faulty resolvers or limit switches, burned-out motors, intrusive wildlife, or time-out errors- Build broadcast network racks; program and install all equipment & practice cable management to keep all rack wiring orderly; use TVM to test audio & video signal output and stability- Coordinate commissioning of newly-delivered racks & de-install and return of decommissioned racks to continue vital maintenance cycle - Configure Cisco routers & switches using site-specific scripts; remove obsolete config files in ROMMON mode, assign available IP/subnet to test Ethernet comm, replace bad components when possible- Repair & test Ericcsson receivers; replace damaged internal components, acquire new licenses, set IP & security access information, verify satellite service tuning, & confirm FCC-mandated closed captioning- Build azimuth, elevation, and polarization resolver cables and dehydrator alarm cables- Repair & test failed uninterruptible power supplies (UPS), antenna control units- Track inventory of critical parts such as switcher cards, hard drives, motherboards, fans, UPS batteries- Configure and test HP Over-The-Top (OTT) media servers for streaming video/ IPTV content- Open, update, & close service call tickets; create sales orders to ship parts to station or field technician- Create RMAs for defective equipment; repair PCs and re-image w/ specific OS; test, restock for reuse- Observe IPTV operation at 800 universities across nation; dispatch tech to site when required- Adapt to new department projects as necessary

- Executed daily operation of Samsung's Out Of Box Failure (OOBF) B2B exchange program- Primary liaison between Samsung customer service and freight companies; resolved shipment issues: missed flights, damaged & lost claims, customer refusals- Picked, prepared, shipped, & tracked new & refurbished Samsung TVs to commercial customers- Maintained daily record of models, serial numbers, and volume shipped- Packaged, palletized, & shipped 192 HD receivers to AMC stations for FCC upgrade (2015)- Received/ created RMAs for daily returns of faulty FOX and NBC station equipment- Offloaded & received new inventory; performed cycle counts to confirm 100% stock availability- Kept work area clean and hazard-free, secured warehouse at end of day; lock bay doors, set alarm

-Maintain customer relationships by answering their questions, responding to special requests, and describing product features. -Download merchandise and store supply inventory with Shipping and Receiving Team. -Stay abreast of sales promotions and restock shelves/aisles with product from stock rooms to ensure sale items are effectively pushed. -Working with Receiving Manager, prepare damaged products and arrange shipment for Return to Vendor and credit.

Served customers by determining requirements, answering questions, and resolving issues. Clarified desired information through intranet and Internet research and provided solution or alternative options; escalated unresolved problems to proper team lead. Verified customer identity prior to discussing order/account information. Assisted in placing orders, tracking shipments, completing transactions, and processing refunds for returned items.

Air Force Reserves - Troubleshot, repaired, and replaced faulty vehicle parts. Completed all computer based training requirements and assisted in training new employees on adhering to established rules and regulations. Deployed overseas several times to conduct work in and out of my primary career field as warehouse manager, postal clerk, force protection superintendent, and vehicle maintenance assistant supervisor [specific job duties/experiences listed below].

Researched, identified, and ordered Special Purpose, General Purpose, and MRAP vehicle parts and fluids, and industrial safety items. Saved money where possible by working with Supply Manager to order materiel through supply system. Supervised one military and two civilian personnel. Performed operations involved in storage, inspection, identification, and receipt and disbursal of property. Responsible for facility safety and security. Updated and maintained tool, bench stock, and working stock inventories. Operated automated equipment, special purpose government vehicles, and materiel handling equipment, to include forklifts, floor jacks, dollies, carts, and hand trucks. Picked up and shipped parts and equipment at Traffic Management Office. Matched order invoices with received parts and placed with awaiting work orders; closed completed work orders and transferred to appropriate maintenance shop for continued work. Ordered and assembled mobile tool kits for vehicles in need of service at seven forward operating bases (FOB), as well as 500+ parts to repair FOB vehicles.

Postal volunteer - Provided security for all mail entering and leaving largest U.S. postal location for all military, civilian, and federal employees in Mideast area of responsibility. Separated and sorted mail into proper classes and destination or off-load points. Tied sorted mail into bundles, placed in pouches or trays and affixed routing slips. Prepared manifests for mail, and ensured dispatch by truck contractors and checked manifests against mail received to ensure proper receipt. Received and inspected incoming and outgoing mail from military or commercial carriers. Informed Joint Mail Movement Terminal manager of any mail received in damaged or poorly wrapped condition.

Civil Engineering: Force Protection volunteer - Superintendent, responsible for well-being of 103 personnel protecting 17 construction sites around airbase airfield. Regularly conferred with contractor to determine required level of protection and directed supervisors to move personnel accordingly. Managed mobile meal program with the Army to ensure members unable to leave sites received food. Tracked inbound and outbound flights for all personnel; booked airline tickets with Traffic Management. Coordinated transportation and maintenance with Vehicle Maintenance and Operations sections. Briefed First Sergeant and Commander on morale and other issues affecting operations. Received commendation medal for extraordinary efforts.

Assigned work orders to General Purpose shop mechanics maintaining 1,200 vehicles. Reviewed parts requests before submitting to Supply Manager for order. Ensured all personnel briefed on adhering to all industrial site safety protocols and inspected shop equipment for Air Force and OSHA compliance. Coordinated disposal of hazardous materials and fluids with Bio-Environmental. Diagnosed and repaired faulty mechanical and electrical vehicle systems and assemblies.

Vehicle Body Shop Manager - Assigned vehicle body repair tasks and monitored the quality of work of five personnel. Managed work flow for scheduled maintenance procedures, such as corrosion control, proper vehicle stenciling, and minor seat repair. Coordinated and prioritized major reparations, to include replacing seats, headliners, dashboards, vehicle accident repair welding and complete surface paint jobs, with other vehicle maintenance supervisors. Counseled and conducted performance employee performance reviews.

Researched, identified, and ordered vehicle parts and fluids, industrial safety items, office supplies and equipment requirements. Supervised and performed operations involved in storage, inspection, identification, and receipt and disbursal of property. Responsible for facility safety and security. Updated and maintained tool, bench stock, and working stock inventories. Operated automated equipment, special purpose government vehicles, and materiel handling equipment. Analyzed sales invoices, budget reports, and records activities and recommended corrective actions to improve operations. Coordinated with Vehicle Maintenance management to determine possible cannibalization of downed vehicle assets. Counseled and conducted performance employee performance reviews.

Vehicle Maintenance mechanic journeyman. Performed vehicle maintenance activities on military and commercial design general and special purpose, base maintenance, aircraft and equipment towing vehicles, and vehicular equipment. Performed preventive and special maintenance using technical publications and prescribed manufactures maintenance schedules. Ensured special inspections and maintenance on vehicles were performed correctly such as; corrosion control, winterization, storage and shipment. Properly annotated all maintenance performed on prescribed forms for data collection. Adhered to all established safety policies and standards to include identification, use, and proper procedures for handling or disposal of hazardous wastes.