Richard Provo Email & Phone Number

Anoka, Minnesota, United States

• Leverage leadership skills to manage multiple clients regarding membership, rewards, and kitting project management. Establish strong working relations with staff by serving as liaison between account managers and data.
• Achieved promotion in 2018 and served as overall quality control manager to oversee data processing workflow of production areas.
• Accomplished optimal results by redesigning the data processing department workflow processes through effective training and accountability.
• Attained reduction in production errors by 15% through implementation of new quality control procedures.
• Ensured highest rate of customer retention at client base through exceptional communication and strategic planning skills.
• Reduced inventory waste and production time waste by 13% through implementation of QC procedures.

Becker MN

• Delivered month, quarter, and year end reports to Cargill trade show business units regarding the order history, lead follow up, and inventory usage. Coordinated the shipping logistics, POS materials, including show.
• Managed McDonald’s oil test kit fulfillment and inventory levels averaging 35,000 kits annually.
• Led the redesigning of 10’ x 30’ trade show booth space to minimize the shipping cost and increase engagement of show attendees, while ensuring versatility with multiple configurations and delivering larger ROI.
• Leveraged leadership skills to oversee the production and procurement of multiple promotional items for giveaways at trade show events.
• Developed purchase orders by utilizing Peachtree accounting software for placing orders on promotional items.

• Ensured business growth by coordinating with Customer Service Managers through exceptional communication skills. Leveraged leadership skills to increase accountability and employee retention by implementing culture.
• Increased service order completion rates from 68% to 82% through implementation of new tracking system.
• Improved employee retention by 30% through strategic planning and execution of effective procedures.