Analyze IT industry trends and provide consultation on the future of solid state devices (SSD) and FLASH products. Provide subject matter expertise for storage technologies

Worldwide Level 3 Product Engineering Subject Matter Expert for Hard Disk and IBM Storage Options. Executed debug efforts to root cause analyze storage issues reported by end users, business partners, VAR’s (Value Added Reseller), ATS (Advanced Technical Services), GTS (Global Technology Services).• Delivered technical leadership for service and support representing the x86 Enterprise Server Product Engineering team for Hard Disks, SSD (Solid State Devices), and FLASH PDT (Product Development Team). Provided guidance on commits/plan changes and defect deferrals at SIT (Systems-In-Test) and product exits.• Monitored resolution times and accuracy of action plans, then leveraged skills in Hardware Development, ESW, SAN Central, IBM Kirkland, Storage PFE and other areas to improve service and support metrics. Used problem management processes, including RETAIN, CMVC (Configuration Management Version Control), DSA (Dynamic System Analysis), Salesforce, ECA (Engineering Change Analysis), to develop, write and publish technical support hints and tips in a timely manner.• Drove efforts to ensure firmware and code releases to IBM Manufacturing and the worldwide web were in a timely manner and in a customer-friendly format. Supported management with new processes as necessary.• Promoted cross-teaming, efficiency efforts, and educational training. Worked with Lenovo Service and Support Development teams to develop clear product requirements for enterprise servers and attached storage.• Lead as team focal for problem determination SAS expanders, SAS backplanes, and SAS/SATA protocol analysis debug efforts.• Executed technical leadership on IDE/SCSI/SAS/SATA subsystems debug efforts and problem analysis. Known as the “Go to expert” on implementation and usage of Teledyne-Lecroy Protocol Analyzers. Developed corporate training and knowledge base and implemented training across X86 and Thinkserver.

IBM Flex, IBM Bladecenter, IBM System x, IBM PC Server, Netfinity, NAS, Intellestation, Aptiva, ThinkServer, and Thinkpad technical support lead responsible for IBM Storage Options and integrated storage solution problem management from seven worldwide Helpcenter call centers. • Executed debug and problem isolation to root cause on reported usage issues with Software RAID, Integrated hardware RAID and PCI RAID adapters.• Subject matter expert and leader for SCSI, IDE, PATA, SAS mechanical hard disk drives, Solid State Devices(SSD), Flash, and JBOD storage enclosures.• Product engineering focal for SAS expanders, SAS backplanes, and SAS/SATA protocol debug efforts.• Lead for worldwide support of Tape drives, tape autoloaders, and tape libraries including their connectivity via Ethernet, iSCSI, and FCoE.• Technical writer responsible for research, writing, editing and proofreading of complex technical service and support hints and tips. Recognized for engineering leadership in contributions worldwide creation, maintenance, and updating of service and support manuals, procedures, and documentation.• Create, maintain, and update installation instructions, training materials, and technical documentation• Technical lead for Analog, Digital PBX Telephone and Modem support including Asynch, Bisync, HDLC, SDLC, and ISDN(B and D).• 3270/5250 Communications installation, configuration, and support.• PCMCIA Modems, Ethernet, Token ring, internal and external installation, configuration and maintenance.• Trainer for SCSI, SAS, SATA, PCI protocol debugging and analysis.• Trainer for Tape drive backup operations and problem determination, debug, and analysis. Knowledge leader for VERITAS Backup Exec, NetBackup, and TSM(Tivoli Storage Manager).• Trainer and supervision for new hires and contractors.• Oversight of multiple suppliers and vendors.