Rick Ricketts Email & Phone Number

Reno, Nevada, United States

Reno, Nevada, United States

Sparks, Nevada, United States

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Sales Consulting: Increased sales revenue per technician by over $100k within 9 months of hire. Pacing ~+$300K per technician YTD.
• Loyalty Marketing: Coached a team of technicians and developed an in-store customer loyalty program resulting in an increase of organic 5-star reviews on Google and Yelp and improved sales and retention.
• Digital Marketing: Designed social media campaign on Instagram to promote niche racing series to increase brand awareness and drive traffic to website.
• Modernized digital repair ordering process by sourcing personal computers and sourcing store’s software to increase the speed of transactions, view the status of repair orders, and easily access labor guides and.
• Successfully trained and developed Service Department and Parts Department staff and created permanent Standard Operating Procedures for all positions and duties.

Reno, Nevada, United States

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Customer Service: Led department of highly trained technicians as top service advisor, receiving highest Customer Service Index (CSI) for 8 consecutive months
• Sales Operations: Managed sales process; reviewed historical sales data to design strategies aimed at increasing sales revenue for ad hoc and traditional maintenance services.
• Customer Retention: Established strong customer relationships with high-profile clients as a top advisor by providing accurate estimates and personalized service to increase retention and loyalty.

Reno, Nevada, United States

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Automotive Sales: Exceeded monthly sales performance goals consistently and was awarded “Top 5 Salesman of the Month”
• Sales Advertising: Designed a new online advertising strategy via a popular online forum to increase leads and brand awareness.

• 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Training and Development: Trained and established a team of assistant managers, account representatives, and delivery specialists for the largest store in the region in efforts to achieve sales and collection goals.
• Sales Performance Analysis: Decreased costs and improved productivity by reviewing financial statements, performance data, and sales reports and implementing cost control procedures monthly.
• Contract & Account Management: Managed process for procuring and reviewing over 600 leasing contracts, sales contracts, liability insurance sales and over 800 long-term customer accounts.