Executive leader of a diverse team of 70+ awesome, inquisitive humans (and several robots) to drive outstanding customer experience for Tuatahi's 50+ retail providers and 250,000+ consumer customers.Accountable for $130M+ revenue, ARPU and the critical go-to-market strategy inclusive of product, marketing, CX, delivery, sales, bus dev and key stakeholder management. That’s the organic business - beyond this, alongside the CE, I help create the ambitious business growth agenda through adjacency and acquisition; supported by a board and shareholder toward a 2050 vision.

Principle Executive driver of revenue and EBITDA growth through subscriber acquisition, logical product evolution and critical commercial outcomes. Responsible for a 75-strong team delivering Tuatahi First Fibre's E-2-E customer operations (strategy, sales, marketing, product, industry, stakeholder, commercial and customer connection functions). Together, we strive for the best customer-centric connections and service delivery experience to achieve our business growth outcomes and enable our 100% locally owned LFC to Lead New Zealand's Fibre Revolution! Our growth tells our story: from 0 to 178,000 customers in 10 years with at least 20% revenue growth year-on-year with a customer NPS consistently around +50.

Tuatahi First Fibre is a Local Fibre Company (LFC) operating in the Central North Island regions of Waikato, Bay of Plenty, Taranaki and Wanganui set up as part of the New Zealand Government's commitment to roll out ultra-fast broadband. I was accountable for Executive management of all demand-side activity of the Tuatahi First Fibre business, including customers and other key stakeholders; sales, marketing and product/pricing strategies; account and new business development; and commercial and contract management. Winning Deloitte's Regional Fast 50 Tech Company and placing inside the Fast 50 nationally 3 years running, reflects the success and dedication of my time 2014-2017.

Consultancy Services : Programme & Project Leadership; Organisational Transformation; Commercial Governance; Contract Management; Key Stakeholder Management and Business Growth

Vector is competing to be Crown Fibre Holdings' Partner to establish an Auckland Local Fibre Company rolling out Ultra-Fast Broadband capable Fibre To The Premise (FTTP). I lead the programme weaving strategic inputs from workstream leads, industry, commercial, legal and technical experts to achieve optimal bid outcomes through Vector Exec and Board Member approval for, ultimately, successful engagement with the CFH.

Manager of the Strategic Project Office. Responsible for all strategic network projects involving the VC fibre optic network. This includes core relocations, extensions, reinforcements and large-scale customer projects. Responsibility includes successful delivery of all civils and fibre projects to budget, milestones and quality through a dedicated team of project managers.

Specialist Telecommunications Consultancy offering Project/Programme management; Commercial and Contract; Business Development & Sales; General Management Consultancy. Technical Specialist in Planning and Acquisition.Clients included: Vector Communications (Role: Project Office Manager - managing all aspects of a strategic programme for fibre deployment projects in Auckland).

Commercial, Sales and Business Development lead for three key accounts : Vodafone NZ, Southern Cross Health Care and Fonterra. Ultimate responsibility for driving all client requirements from EOI through to implmentation of services.

- Tower builder and asset manager for mobile and broadcast customers- Ultimate responsibility for end-to-end delivery of projects, asset management, and operation for the Vodafone UK portfolio- Key member of Gridcom Leadership Team addressing business-wide issues- Managing & Developing a professional customer-focused delivery, operational and asset management team- Responsible for P&L and Budget; Account and New Business Development; Marketing; Sales Strategy; Build Delivery (includes Design, QS, Town Planning, Acquisition, Construct and Rig); Rate Cards SLAs and operational lifecycle of the Vodafone UK asset within the business.- Ownership of Annual team budgets (through contribution to Business Plan) - Business rep with Mobile Operatorsand DTI's Mobile Operator's Association (2001-2003)Main achievements :- Negotiating Gridcom's 1st Master Agreement & Rate Cards with Vodafone UK- Developing multi-million-pound P&L account; significant new business 160% performance/target for GM;- Driving the business to exceed performance targets for revenue and profit in 03/04, resulting in NGT investing a further £1Billion with the acquisition of a key competitor