Richard Rix

Richard Rix Email and Phone Number

Technical Support/Technician/Desktop Support/Computer Repair @ Apple
cupertino, california, united states
Richard Rix's Location
Orlando, Florida, United States, United States
Richard Rix's Contact Details
About Richard Rix

Over 5 years of experience.Provided excellent customer service and technical support.Met or exceeded all performance goals to date.Received high scores on calls from the quality department.Received high scores from customer feedback.

Richard Rix's Current Company Details
Apple

Apple

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Technical Support/Technician/Desktop Support/Computer Repair
cupertino, california, united states
Website:
apple.com
Employees:
218112
Richard Rix Work Experience Details
  • Apple
    Tier 2 Techinal Support
    Apple Sep 2015 - Present
    Orlando, Fl
    Providing technical assistance to customers that own Apple Products
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  • Rix'S Computer Repair
    Owner/Technician
    Rix'S Computer Repair Feb 2015 - Sep 2015
    Orlando, Florida Area
    Provided on-site technical support to customers.Repaired hardware issues with laptop and desktop computers. Examples: Replaced LCD screen inAsus Laptop. Replaced hard drive in Mac Book Pro.Used experience and education to troubleshoot computer issues.Removed viruses, corrected software issues with computers.
  • Support.Com
    Remote Service Technician
    Support.Com 2013 - 2014
    Orlando, Fl
    Proficiently answered incoming phones calls and diagnosed customer's issues with their wirelessinternet service.Assisted customers to connect their wireless network to computers, printers, cell phones and otherdevices.Proficiently used Support.com Nexus Remote Connection tool to remote into customers' computer to correct internet issues.Logged customer's incidents into company's database.
  • Centurylink
    Tier 2 Technical Support
    Centurylink Jan 2011 - Sep 2013
    Altamonte Springs, Florida Area
    Proficiently answered phones calls and identified customers issues with the internet and provided solutions.Proficiently diagnosed software issues on Windows and Macintosh computers.Identified issues by logging into DSLAM and REDBACK servers and reported these issues to the Engineering department to have issues resolved in a timely matter.Proficiently upgraded customers' browsers to the latest version to work with CenturyLink's home page and assisted customers with installing anti-virus software.Configured DSL modems to work with CenturyLink's network.
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  • Convergys
    Technical Support Rep For Sbc Communications
    Convergys 2002 - 2004
    Lake Mary, Florida Area
    Proficiently answered phones calls and assisted customers with internet connection related issues.Identified customers issues with the internet, provided solutions and logged the issues and solutions inthe customer's database.

Richard Rix Skills

Technical Support Telecommunications Voip Troubleshooting Wireless Call Centers Mac Os X Windows Xp Windows 7 Windows 8 Windows 8.1 Ios Android Chrome Os Network Interface Cards

Richard Rix Education Details

Frequently Asked Questions about Richard Rix

What company does Richard Rix work for?

Richard Rix works for Apple

What is Richard Rix's role at the current company?

Richard Rix's current role is Technical Support/Technician/Desktop Support/Computer Repair.

What is Richard Rix's email address?

Richard Rix's email address is mi****@****aol.com

What is Richard Rix's direct phone number?

Richard Rix's direct phone number is +140760*****

What schools did Richard Rix attend?

Richard Rix attended Valencia Community College, Valencia Community College.

What are some of Richard Rix's interests?

Richard Rix has interest in Computers, Electronics.

What skills is Richard Rix known for?

Richard Rix has skills like Technical Support, Telecommunications, Voip, Troubleshooting, Wireless, Call Centers, Mac Os X, Windows Xp, Windows 7, Windows 8, Windows 8.1, Ios.

Who are Richard Rix's colleagues?

Richard Rix's colleagues are Daniella Giraldo, Chong Boon Keng, Yassin Sarip, Ritchie Welsby, Gearoid Collins, Feri Diantoro, Collin Petty.

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