I'm the Founder and CEO of Highlight.Over the last ten years we've watched the IT industry separate into two parts, like oil and water : companies that provide services; and companies that consume them. It should work. Enterprises want less involvement in their IT. They want to make shoes, sell cheeseburgers, run an airline. They're happy to let someone else handle the tech. And Providers are keen to step in. They want to deliver that technology, build a relationship, become the 'trusted advisor'.Some Service Providers have figured out how to make this relationship work. The successful ones have realised you need a far greater level of conversation with your Enterprise customers, than the days when you just sold bandwidth or hosting. This conversation is now incredibly important, because both parties now depend on one another for the continued success of their business: for revenue, growth, stability, advice and feedback, and much more.Highlight's mission is to facilitate that conversation. We provide a clear, uncluttered picture of how Providers are delivering IT services, and how Enterprises are using them: networks, infrastructure, applications and cloud services. Both sides - Service Provider and Enterprise - use the same tool, see the same information. Service Providers can win, understand, support, talk to and retain customers ; and those customers can manage their technology.Personally, I sit on the engineering, technical side of life. I'm optimistic but pragmatic, I like taking on big problems, and building software people actually enjoy using. I like good coffee, sailing, and partnering with customers who share our love of delivering outstanding service. I think business success is largely about building the right team of people, and then stepping back and letting them get on with things. Management and leadership are skills you never stop learning - definitely not easy, but worth the effort.