Richard Rome

Richard Rome Email and Phone Number

Technical Support Specialist @ St. Petersburg College
Clearwater, FL, US
Richard Rome's Location
Clearwater, Florida, United States, United States
Richard Rome's Contact Details

Richard Rome personal email

n/a
About Richard Rome

Richard Rome is a Technical Support Specialist at St. Petersburg College. He possess expertise in training, customer service, supervising.

Richard Rome's Current Company Details
St. Petersburg College

St. Petersburg College

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Technical Support Specialist
Clearwater, FL, US
Website:
spcollege.edu
Employees:
2924
Richard Rome Work Experience Details
  • St. Petersburg College
    Technical Support Specialist
    St. Petersburg College
    Clearwater, Fl, Us
    View
  • St. Petersburg College
    Technical Support Specialist
    St. Petersburg College Jan 2018 - Present
    Tarpon Springs, Florida, United States
    ▪ Provide technical support, advice, and assistance to end-users within the College of Education.▪ Communicate effectively with students and faculty regarding education-specific hardware and software.▪ Provide ad-hoc reporting regarding systems usage and performance outcomes for government regulations.
    View
  • Lincare Holdings, Inc
    It Help Desk Team Lead
    Lincare Holdings, Inc Mar 2017 - Oct 2017
    Clearwater, Fl
    ▪ Supervised 13 helpdesk support staff in a two-tier system: established schedules, set priorities, supported and directed staff in dealing with administrative and escalated issues. Gathered and analyzed metrics to benchmark helpdesk workload and performance outcomes.▪ Using the existing ticketing system, implemented process changes to create a team knowledge base and as first points of contact, more quickly identify trends in call center issues. Resolved escalated issues, assisted team with large scale projects.
  • Lincare Holdings, Inc
    It Help Desk Support
    Lincare Holdings, Inc Mar 2016 - Feb 2017
    Clearwater, Fl
    ▪ Monitored and maintained company’s systems and networks. Hardware and desktop support, including but not limited to installation, upgrades, configuration, troubleshooting and resolving technical or applications problems. 20% onsite, 80% remotely. Implemented SLAs to outline expectations.
  • Lincare Holdings, Inc
    Ccc Customer Service Associate/ Trainer/ Hiring
    Lincare Holdings, Inc May 2011 - Feb 2016
    Clearwater, Fl
    ▪ Performed hiring for three call centers in a challenging economic climate. Planned and conducted onsite classroom training. ▪ Implemented call quality checklist to ensure consistent customer experience, aligned with training.
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  • Us Federal Contract Registration
    Client Relations
    Us Federal Contract Registration Sep 2010 - May 2011
    Works directly with potential and existing clients to implement operational business requirements in new accounts.Provide product support to clients by resolving product inquiries via direct and internet-based communication.Accurate and timely follow up with clients to ensure that their issues are resolved.
  • Revolution Money
    Customer Service Supervisor
    Revolution Money Jan 2008 - Aug 2010
    Oversee all aspects for the customer service departmentPlan, direct, supervises, and evaluate work flow within a rapidly expanding call center environmentAnalyze and interpret data from an automated billing system to provide direction for appropriate action by Senior Customer Service Representatives on customer accounts.

Richard Rome Skills

Training Customer Service Supervising

Frequently Asked Questions about Richard Rome

What company does Richard Rome work for?

Richard Rome works for St. Petersburg College

What is Richard Rome's role at the current company?

Richard Rome's current role is Technical Support Specialist.

What is Richard Rome's email address?

Richard Rome's email address is rr****@****are.com

What skills is Richard Rome known for?

Richard Rome has skills like Training, Customer Service, Supervising.

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