● Demonstrating the ability to work under pressure by taking 30+ calls a day and knowing how to de-escalate situations with patients when applicable.● Ongoing experience with pharmacy operations assigning correct insurance plans, handling specialized requests from the client, and ensuring the correct dosage of the medication aligns with the prescription when sending the medication out to patients.● Work alongside Data Entry Coordinators, Registered Nurses, and Pharmacists to provide patients with the best patient experience possible when scheduling and receiving the medication requested● Analyze and interpret sensitive patient information ensuring that it is entered in ScriptMed correctly in order to guarantee patients are receiving their medication on time● Speak to initial, and recurring patients ensuring that the dosage of their medication aligns with the prescription sent in by their prescriber. Confirming their coverage is up to date and utilizing the correct pay plan is also required when scheduling with patients.● Collaborate with other Patient Care Coordinators as well as the Operations Manager and Senior Operations Manager on a limited specialized team to handle elevated requests to help resolve issues reported by the client

● Open the restaurant in a timely manner and prepare goods such as hot tea, sweet tea, unsweet tea, lemons, and water pitchers so that customers can receive their drinks as soon as possible● Seat customers in an orderly fashion so that the flow of serving is the most optimal allowing a smooth and efficient work environment for all servers● Carefully review and enter in the given tip on each ticket so that all servers get the correct tip amount and receive the proper cash amount at the end of each shift

● Collaborate with COVID-19 Case Investigators by looking into the database of possible infected staff and students and examining cases of individuals to understand the infection period to identify the end of quarantine period● Outreach to potentially infected staff and students via phone and email to gather information and explain UNCC quarantine protocol so they have detailed instruction on when they may return back to campus to reduce the overall COVID-19 infection rate in the UNCC community● Enter the gathered data of each Close Contact into CCTO so that the North Carolina Department of Health and Human Services has access to the information and has the ability to record the total number of infected/potentially infected individuals

● Greet customers with a warm welcome and sit them down in an orderly manner● Ensure that all customers receive their food in a timely manner and that any customers are helped if they require anything else such as sauces or silverware

● Greet all customers with a warm welcome, demonstrating the excellent customer service required at Harris Teeter● Check customers out in a smooth, efficient manner to ensure that all check out lines are kept short as much as possible● Inform customers of any promotion/deals going on to see if it may pique their interest

Bruster’s was a very informative first job. It taught me many social skills as well as working skills. It taught me how to time manage with school work since I had an extra responsibility to keep in mind. The job also taught how to multitask and the importance of customer service.