Requirement analysis, design, integration, documentation and delivery of solutions to assist the Live Support Team in delivering an effective service. This has the net effect of helping Sysadmins perform tasks more effectively and providing better audit capabilities for ops Security. Ensured changes were planned and executed to maintain system stability and reliability, and were repeatable. Rebuilt the patching process from scratch to improve targeting, reliability, effectiveness and shortened the timescale to apply a patch from 60 days to, routinely 30 days (Other requirements not withstanding), and emergency patches in 4 days. This enables a Customer Requirement to be fully met. Coached and mentored other engineers to achieve their full potential. Technically Vetted all incoming Service Engineers to ensure that they met the technical requirements for the role, and if it was a “training” role, that all training needs were identified. Ensured that all internal candidates, even if they wereunsuccessful, received meaningful and timely feedback after interview, to help them with their ongoing career. Deputised for Environments Manager in her absence, to reduce “right slippage” of tasks.

SharePoint Subject Matter Expert for a Secure Engineering project providing an infrastructure for Document Configuration, Control and Release. Provide specialist Administration for said environment. Additional responsibilities on the Observation/Defect areas to enhance existing Live systems to reduce the cost-of-Service Delivery. Deliveries of non-SharePoint configuration items to support current Live delivery, and maintain the environment in a vendor supported state. Process improvements to maintain Security and Audit controls. Process improvements to increase effectiveness of Live Service Delivery. Develop workarounds for design defects to enable service availability and business continuity. Undertake Root Cause Analysis of issues to prevent reoccurrence. Review of documentation to improve the deliverables.

Technical Lead Engineer and Subject Matter Expert for what was the biggest SharePoint and Information Management farm in Europe at its inception. Over 300,000 users, 150,000 desktops and laptops, and 5,000 plus servers supported across multiple data centres and domains, using Microsoft and third party technologiesLead engineer for migration from legacy SharePoint into current solution.Other responsibilities include lead break fix Engineer across full spectrum of Microsoft product sets used across the EnterpriseEngagement with senior stakeholders on service availability and break fix resolution, including understand and defining service impacts.Senior change impacting engineer so the effect of change is understood in the environment and accurately enumerating the degree of risk so service directors are able to make relevant decisions when agreeing/rejecting changeDesign and testing of workarounds for break fix issues, pending longer term resolutionDeveloping and driving forward service improvements to reduce the cost of BAU task provisioningLead engineer on all new SharePoint and Information updates and upgrades.Technical lead for junior engineers, coaching and mentoring junior colleagues on current project and other related deliverablesResponsible for technical vetting of colleagues to assess performance against technical bands for career progression

Third Line Subject Matter Export for web based technologies, majoring on SharePoint and coaching and mentoring junior colleagues.Support of the Windows Server platform.Engagement with stakeholders.Single handedly resolved all the aged incidents in our work stack by applying good investigation techniques to determine root cause.

I was responsible for web based technologies and was part of the out of hours on-call rota for critical systems. I was also responsible for desktop master images and their deployments when the force moved to Windows XP, and designed and built a zero touch master image for the primary C2 (Command and Control) workstations in the various Control Rooms.

Freelance engineer providing ad hoc break fix services for PCs and servers to small and medium sized companies and private individuals

I supported all of the company's telephone and IT systems for 60 users. This included the normal support of Windows servers and workstations plus more esoteric kit like plotters, specialist design software and the Sage accountancy system. I was responsible for both hardware and software break fix and introduced a number of improvements while I was in post, eg. Properly functioning anti-virus software, properly configured internal mail server, internet gateway for all applicable staff. Improved Backup software and improved network security and user behaviours. I also designed and wrote a new purchase order application after the original vendor failed to deliver an application for same.

Freelance engineer providing ad hoc break fix services for PCs and servers to small and medium sized companies and private individuals. This included a three month booking at Zeneca designing and building Excel and Access based reporting solutions for an EU reporting requirement. I have also built a marketing database for a local vehicle dealer and a billing application to replace a non Y2K compliant application.