Richard Ruyle Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Az, Us

Scottsdale, Arizona, United States

Design and Manage AI-enhanced diagnostic, treatment, and digital front door applications.- Reduced on-boarding of new customers from 3 months to 3 weeks- Reduced development requirements for new on-boarding of new clients by 90%- Architected design plan to reduce client on-boarding from3 weeks to 1-3 days

Phoenix, Arizona, United States

In this role, I led the Information Technology department while assessing business needs and requirements to develop IT strategies and operational business plans.Selected Achievements: - Increased revenue 42% while acting as interim CEO for 18 months.- Expanded the product development and product management departments 200% and innovated new products and services by integrating R&D processes.- Designed and developed the first automated, distributed electronic discovery product.- Took market lead in electronic discovery software- Maximized efficiency, accuracy, productivity, and consistency by integrating Agile methodologies into the development and management teams.- Increased customer satisfaction and retention from 58% to 92% in two years by restructuring the customer service department and implementing continuous process improvements.- Reduced operating costs by 65% in two years by streamlining workflow and implementing solutions to increase efficiency.- Worked closely with government agencies for software solutions at Federal, State, and local levels.

- Designed, implemented, and managed fee-based technical support for peer network products- Offset 50% of entire support department cost with fee-based support in six months time