- Model exceptional customer service to create a positive shopping experience for customers and foster a customer focus mindset among associates.- Leading teams to plan and implement effective merchandising strategies to positively drive sales and profitability.- Ensure plans and processes are followed to achieve or exceed sales, shrink, wage, and profit targets, as well as other goals like safety and shrink reduction.- Work with divisional and district managers, coordinators and field specialists to ensure departments meet sales and profit goals and implement division merchandising plans.- Demonstrate inclusive leadership, set expectations for inclusive behavior. Manage staffing and work life balance issues to reduce turnover and improve recruiting- Communicate essential information to associates to facilitate their effective performance.- Provide timely actionable performance feedback to department heads and associates.- Manage labor and supply costs to meet customer service and financial objectives.- Ensure store compliance and associate awareness of relevant laws, regulations and company policies.

- Managed store asset protection, inventory controls, safety and claims operations.- Ensured compliance with all inventory management, safety, environmental, food safety and security policies.- Ensured correct cash handling procedures were followed. Investigated cash shortage incidents.- Conductef Organized Retail Crime (ORC) investigations.- Confirmed employees were following inventory management processes on the sales floor and stockroom. Conducted audits to verify inventory accuracy.- Researched inventory trends for causation of shortages and overages. Directed practices to prevent shrink. Trained employees on best practices to ensure accuracy of inventory and shrink prevention.- Confirmed Merchandise Protection Plan, Shrink Plan and Safety Plan was followed by all employees in all departments.- Lead management and associates in preparation of the store for annual inventory. Confirmed inventory preparation processes were accurately completed.- Performed daily, weekly and monthly safety and security tours, fire prevention system inspections and hazardous material handling audits. Accurately completed all reports for the same.- Conducted investigation of merchandise and financial loss due external and internal criminal activity.- Conducted investigations of suspected internal ethics, compliance and theft violations.

- Managed General Merchandise Hardlines Area: Sporting Goods, Hardware, Arts and Crafts, Stationary and Celebrations departments.- Positively drove sales by leading customers to purchases by providing product information, service information and promoting products to best meet their needs.- Positively drove sales by seasonally relevant merchandising, feature displays and cross merchandising.- Monitored department level inventory to ensure merchandise was available for purchase and properly displayed. Ensured merchandise was priced correctly. - Trained associates on quality customer service, effective merchandising and quality zoning standards.Empowered associate’s decision making authority through training and education of company principles and goals. Discussed performance opportunities and career goals with associates and provided guidance and assistance to achieve positive performance and career goals.- Collaborated with other management on developing efficient operational practices and efficiently achieving department and store level goals.- Ensured associates complied with safe work practices, code of conduct and security standards.

- Patrolled the store and monitored CCTV to detect indicators of customer and employee theft. Effected apprehensions of confirmed shoplifters.- Completed detailed reports of investigations of customer and employee theft incidents. Notified law enforcement of known shoplifting incidents for prosecution.- Conducted building security, safety and fire safety inspections. Instructed employees on executing merchandise protection plan and adhering to safety standards.- Reviewed financial reports, shrinkage reports, CCTV recordings and conducted interviews for investigation of employee and customer theft. Reviewed shrink trends with employees and management. Developed strategies and tactics to reduce shrink. Confirmed merchandise protection plans were being followed.

- Served as Outbound Depal Team Leader managing 10 to 15 team members. Assigned team members to work areas based on their skills and production goals. Adjusted team member staffing based on the priority of conveyance of cart and palletized freight. Monitored production progress and collaborated with Operation Managers and Production Controllers to consistently meet or exceed production and backlog reduction goals.- Served as Outbound Sort Team Leader managing 5 to 10 team members. Assigned team members to cart freight and palletized freight sort roles. Confirmed that team members correctly palletized freight for loading onto trucks and performed safe and efficient work practices. Collaborated with Production Controllers and Operation Managers to consistently meet or exceed production and backlog reduction goals.- Served on the Mezzanine System Team. Operated Flow Control Monitoring System. Monitored system for freight flow stoppages, mechanical and electrical issues. Ensured freight flowed efficiently along the mezzanine system. Completed hourly production and problem reports. Advised Production Controllers, Operations Managers and Depal Team Leader on progress of achieving production plan goals. Advised Outbound Department of excessive freight issues.- Received conveyable and palletized freight from warehouse and loaded trucks by hand, pallet jack or forklift for transport to stores. Operated Walk/Rider Pallet Trucks and Tow Tractors to sort non-conveyable palletized and cart freight to appropriate locations for loading into trailers.- Coached team members to develop their skills, improve work quality and follow safe work practices.

- Professionally guided customers through the automobile claim process. Explained coverages, options, provided detailed answers to questions and ensured insureds and claimants were correctly compensated for damages from their loss.- Investigated automobile first party and third party complex property damage claims, complex injury claims, fraud claims and complex coverage questions. Inspected accident scenes for evidence of the sequence of events of automobile collisions. Interviewed drivers, passengers and witnesses regarding the events of the loss. Reviewed police traffic accident reports for necessary information to complete investigations. Retained accident reconstruction experts and mechanical experts when needed to determine the proximate cause of a loss.- Thoroughly evaluated the value of property damage and bodily injury claims. Successfully negotiated settlements ensuring claimants were fairly compensated and insureds were released from further liability exposure.- Resolved diagnostic and repair issues with collision centers, dealership service departments and automotive repair facilities. Served as an educational resource to coworkers and management to explain the operation of automotive systems and components. Provided instruction on steps to take to resolve complex automobile mechanical, body, frame/structural and electrical damage and repair issues.- Collaborated with management and attorneys in complex civil litigation and resolution of the same. Provided recommendations on strategy of the process of litigated claims.- Acted as a leader, coach and resource to peers to build and develop their skills and success.

- Assisted visitors with water safety, use of recreation facilities and enjoyment of the public lands and waterways.- Developed and conducted interpretive talks and guided tour programs for visitors and students at local schools.- Inspected facilities and confirmed compliance with rules and regulations.Collected user fees and deposits in a designated depository.- Prepared informational displays for project bulletin boards.- Conducted foot, vehicle and boat patrols of project land and waterways. Cooperated with law enforcement to ensure the protection of natural resources, assets and visitors.