Richard Schafer Email & Phone Number

Wylie, TX, US

• While seeking my next technology leadership role, I also engaged in advancing my professional development and obtaining certifications and training.
• Current training - CompTIA Security+ Course. Working towards a CompTIA Security+ certification through CyberNow Labs.
• Training: PMI Project Management Professional: Aci Learning, 40-hour instructor-led course. Result: PMP Certified
• Training: ITIL 4 Foundations: ACi Learning, 40-hour instructor-led course. Result: ITIL 4 Certified
• Training: Introduction Python Programming: New Horizons, 40-hour instructor-led course
• Training: Advanced Python Programming: New Horizons, 40-hour instructor-led course. Result: Downloaded various AI solutions from GitHub and learning LLMs in my Oracle VM Kali sandbox

Austin, TX, US

• Strengthened partnership relationships strategically, fostering innovation and excellence within the technology department.
• Managed and enhanced partner alliances, aligning technical solutions with the enterprise's strategic goals.
• Ensured compliance of Partner Alliance contracts with technical strategies and enterprise planning.
• Conducted training on low-code/no-code solutions (Microsoft D365, MS Power Platform, Salesforce, API Management, DXP technologies) for sales and account management teams.
• Assisted field sales teams in meeting revenue targets through effective partner alignment strategies.
• Monitored and reported on partner performance, analyzing key metrics to optimize alliances and address any challenges proactively.

Austin, TX, US

• Led strategic application development, guiding enterprise initiatives in line with company goals.
• Managed multi-million-dollar digital projects, aligning them with enterprise objectives and business plans.
• Represented departmental interests in executive meetings to align with the company's strategic direction.
• Implemented PMBOK and Scrum methodologies for continuous improvement and goal alignment.
• Directed client projects from pre-sale to delivery, ensuring compliance with strategies and standards.
• Managed the end-to-end lifecycle of complex technical programs, ensuring on-time and within-budget delivery.

Austin, TX, US

• Managed stakeholder engagement, aligning project goals with business needs and enterprise outcomes.
• Oversaw product development for major client projects from pre-sales to delivery, ensuring alignment with business goals.
• Collaborated with clients to understand objectives, infrastructure, and risks, crafting tailored strategies using NLP, ML, RPA, custom, and platform-based solutions.
• Translated client needs into digital strategies, created business cases and technical documentation, and defined project visions.
• Led Enterprise Solutions Architecture teams, created RACI charts and communications plans, implemented robust models for business continuity, including backup, restore, replication, and recovery, and led all phases of.
• Provided strategic consulting services to clients, analyzing business requirements and recommending innovative solutions to optimize their processes.

Atlanta, GA, US

• Orchestrated the migration from Great Plains to Oracle NetSuite ERP, integrating global procurement and Salesforce CRM and automating the Order-to-Cash process for improved efficiency.
• Established comprehensive procurement policies and operational workflows in NetSuite, setting high standards for operational best practices.
• Executed a strategy to merge procurement functions between ECI Software and Exact Software, optimizing the procurement lifecycle.
• Enhanced Oracle NetSuite operations by standardizing procurement processes, improving purchasing strategies, and automating accounts payable workflows.
• Streamlined U.S. and international purchasing operations by re-engineering vendor management, procurement, and contract processes.
• Collaborated with cross-functional teams, including engineering, product management, and quality assurance, to define project scopes, objectives, and timelines.

• Planned, managed, and successfully delivered various technical and operational projects for clients.

• Provided strategic leadership across various regions in IT, product development, and technical operations, ensuring top-notch technology solutions aligned with business goals.
• Collaborated with the CEO to create and implement a transformative Supply Chain Material (SCM) product, boosting operational efficiency for T-Mobile and AT&T deployment contractors.
• Designed a robust corporate IT setup and devised comprehensive security, operations, and implementation strategies aligned with industry best practices and company objectives.
• Advocated for COBIT governance methods, established effective ticketing priorities, and crafted risk management policies to protect corporate data and ensure business continuity.
• Enhanced customer experience by 52% by standardizing IT hardware architectures, integrating hybrid AWS networks strategically, and setting new standards for service excellence.
• Developed and implemented program governance frameworks, enhancing project transparency and accountability.

• Led comprehensive company strategies across sales, engineering, IT, development, and product management, nurturing an innovative and technically proficient environment.
• Negotiated advantageous vendor contracts, slashing costs and significantly elevating the profitability of technology operations.
• Established tech-focused training programs, ensuring a knowledgeable workforce aligned with industry standards.
• Spearheaded research on new technologies, driving strategic investments and positioning the company as an industry leader.
• Orchestrated forward-looking technology strategies, aligning with core business goals to fuel operational efficiency and market expansion.
• Formulated and executed a forward-thinking technology strategy aligned with business goals, increasing overall company efficiency.

As the VP/Chief Operating Officer, I was entrusted with restoring the profitability of a newly acquired telecom construction business. My role encompassed complete responsibility for engineering, sales, and installation operations, along with developing, tracking, and controlling annual operating and capital budgets for purchasing, staffing, and.

I played a pivotal role in defining the business strategy, recruiting and training a proficient team, and securing strategic contracts with valuable customers.Held comprehensive responsibility for engineering, sales, and installation operations, effectively driving the company's operational success.During my tenure as COO, I achieved remarkable milestones.

Led and coordinated fiber optic network installation projects, ensuring timely and successful execution of infrastructure, equipment, and related technologies. Supervised and mentored installation technicians and network engineers, fostering their productivity and professional growth. Collaborated with stakeholders to identify installation requirements.

In my role as the Customer Circuit Provisioning Manager, I successfully managed the end-to-end provisioning process for customer circuits, ensuring seamless order handling, validation, and timely delivery. I led a team of provisioning specialists, providing them with guidance and support to optimize their productivity and service quality.Acting as the main.

In my role as a Network Operations Technician III, I actively monitored the performance, availability, and security of our network infrastructure using various monitoring tools. I proactively identified and resolved network issues to minimize downtime and ensure optimal network performance.I played a crucial role in incident management, responding to and.

I played a crucial role in installing equipment, cable racks, and cables for telecommunications carriers, with a specific focus on transport systems and DC power systems.I led and supervised installation teams, ensuring efficient setup and configuration of telecommunications equipment, cable racks, and cables in adherence to industry standards.My expertise.

Arlington, Virginia, US

In my role as a Mobile Subscriber Equipment Network Switching Systems Operator (MSE/31F), I proficiently operated and maintained the Mobile Subscriber Equipment (MSE) network switching systems, ensuring seamless and secure communication for military operations.I set up, configured, and operated the MSE network switching systems, establishing communication.

Cis-200 Information Management Systems, Management Information Systems, General

Cst-200 Visual Basic.Net, Computer Programming

Cpq-201 Training, Salesforce Cpq Admin Essentials For New Administrators

Itil 4® Foundation (Pitg), Itil 4 Foundations