Due to family health reasons I have had to work from home since leaving my last employer, which was cut short due to this reason.

"I joined an MSP where I quickly integrated into the team and contributed to several key projects. Unfortunately, due to unforeseen family health issues, I had to make the difficult decision to step away after three months to prioritize my family. While my time there was brief, I gained valuable experience and insight that I carry forward in my career."

Provided remote IT support for 75 employees from my home office, working closely with the Germany-based IT department. Huber Technology supplies cutting-edge equipment for water, wastewater, and sludge treatment.Key Achievements:Cost Savings & Efficiency: Streamlined technical support processes, reducing response times and minimizing downtime, which directly saved the company money and increased productivity.Optimized Device Management: Efficiently managed the ordering, configuration, and deployment of leased laptops, iPhones, and other devices, ensuring timely rotations and reducing unnecessary expenses.Effective Helpdesk Operations: Successfully handled multiple support tickets simultaneously, improving issue resolution times and reducing the need for additional IT resources.Process Documentation & Training: Created clear, concise documentation and provided training to end-users, reducing recurring issues and freeing up IT resources for more complex tasks.

CET Computer Magic is dedicated to offering the most reliable computer services available, from simple upgrades to complex network installations.I led the selection of an MSP platform, oversaw its installation on company and client computers, and handled alert setup.My role included:Project Management: I utilized MS Project to develop the project and ConnectWise to create the division from scratch.Helpdesk Management: I contacted clients via phone and remote access to resolve all issues.Revenue Generation: IT can generate revenue, as the new MSP project generated an initial $10k in revenue.

I founded my own IT consultancy with a focus on small and medium sized businesses. I provided IT services including hardware and software standardization and planning for business interruptions.Projects included:Server Rebuilds: I worked with a lab to standardize their desktops. I also created a rebuild plan for them, made recommendations on software and hardware, and then installed, configured, and moved data to the server while setting up their offsite backups.Web Reconfiguration: I reconfigured a Barracuda web appliance for an insurance company and established firewalls for certain sites while increasing security.Data Backup: I partnered with a restaurant to back up their data nightly to their point-of-sale servers to prevent any future data loss.

MindSHIFT is a workforce solutions and staffing company. I monitored and responded to all system alerts in a data center using state of the art monitoring and ticket systems.My role included:Helpdesk: I resolved all alerts and notified customers and staff via appropriate means.Troubleshooting: I resolved all hardware, software, telecom, and storage issues for clients and vendors.

LMS was a startup building a healthcare integration services application from scratch.I spec’d out, ordered, and configured an office with 5 computers, 3 servers, printers, and backup services to the local data center using Windows 2003 and VMware to create the test environments for the website, which used a proprietary database application.

Star Multi Care provides high quality home health care services.I was recruited to head the restructuring of the IT functions of a publicly held company with over 60 branches to a privately held company with 6 branches.My role included:Consolidation: I reduced the cost of tech ownership by consolidating computers and computer support to 1 brand.Compliance: I enabled our HIPAA compliance by adding mandated security features.Data Centers: I relocated a 9-server data center to the corporate office which included upgrading that with the needed heating and cooling systems.Process Improvement: I reduced our helpdesk calls by 95% after standardizing our desktop equipment.

General Semiconductor was a manufacturer of power management devices. I led a staff of 3 technicians supporting over 2,500 users in corporate and remote locations.I led project management for our corporate rollout of Windows 2000 Pro and migrated user data and trained users for the migration of GroupWise to Lotus Notes.

I was hired to resolve all issues surrounding the Y2K bug including discover of assets and detailing how the company functioned from a technology perspective.This was an 18-month project to order and configure 90 laptops and 5 servers that would not be impacted by the Y2K bug, I tested all systems for compliance and supported the company on other technology issues as needed.