Richard Shortel

Richard Shortel Email and Phone Number

Project Manager at Vix Technology @ Vix Technology
perth, western australia, australia
Richard Shortel's Location
Pitstone, England, United Kingdom, United Kingdom
Richard Shortel's Contact Details

Richard Shortel work email

Richard Shortel personal email

n/a
About Richard Shortel

Vast experience in call centre technologies, methodologies, CTI solutions and the use of natural speech to drive time and resource benefit. Also experience across secure payment processing / products and PCI compliance as well as general business and technology change.An Agile qualified, Prince 2 practitioner and who utilises the relevant parts of the methodologies to ensure successful project delivery.Specialties: Relationship building / maintenance, project delivery and benefit realisation while maintaining budget and resource

Richard Shortel's Current Company Details
Vix Technology

Vix Technology

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Project Manager at Vix Technology
perth, western australia, australia
Website:
vixtechnology.com
Employees:
575
Richard Shortel Work Experience Details
  • Vix Technology
    Project Manager
    Vix Technology Jan 2024 - Present
    Cambridge, England, United Kingdom
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  • Eckoh
    Project Manager
    Eckoh Mar 2018 - Jan 2024
    Hemel Hempstead, England, United Kingdom
    Managing client projects delivering PCI secure payment solutions
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  • Capita It Services
    Project Manager
    Capita It Services Dec 2011 - Mar 2018
    Home Based
    Managing a portfolio of client telephony projects covering telephony applications, infrastructure changes, LAN / WAN work
  • Salmat
    Project Manager
    Salmat Jul 2008 - Dec 2011
    Managing implementations of natural speech applications in call centre environments - managing 3rd party suppliers, client relationships (internal and external) and delivering against agreed business cases.
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  • Centrica Plc
    Project Manager / Business Analyst / Customer Service
    Centrica Plc Aug 1990 - Jun 2008
    Various roles within Scottish and British Gas from Cusromer Service Assitant through to Project Manager.Managing delivery of internal projects on behalf of Customer Service directorate.
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Richard Shortel Skills

Stakeholder Management Project Delivery Business Analysis Prince2 Business Transformation Call Center Business Process Improvement Customer Experience Project Portfolio Management Business Process Mapping Change Management Resource Management Requirements Analysis Pmo Requirements Gathering Contact Centers Project Management Business Process Process Improvement Certified Project Manager User Acceptance Testing Telecommunications Vendor Management Program Management Business Requirements Visio Software Project Management Team Management Project Planning Ms Project Business Process Re Engineering Governance Business Process Design Ivr Performance Management Sla Contract Management Management Service Delivery Pmp Analysis Utility Industry Itil It Strategy Call Centers

Richard Shortel Education Details

Frequently Asked Questions about Richard Shortel

What company does Richard Shortel work for?

Richard Shortel works for Vix Technology

What is Richard Shortel's role at the current company?

Richard Shortel's current role is Project Manager at Vix Technology.

What is Richard Shortel's email address?

Richard Shortel's email address is ri****@****e.co.uk

What schools did Richard Shortel attend?

Richard Shortel attended Heriot-Watt University, George Heriots, Edinburgh.

What skills is Richard Shortel known for?

Richard Shortel has skills like Stakeholder Management, Project Delivery, Business Analysis, Prince2, Business Transformation, Call Center, Business Process Improvement, Customer Experience, Project Portfolio Management, Business Process Mapping, Change Management, Resource Management.

Who are Richard Shortel's colleagues?

Richard Shortel's colleagues are Ben Raymond, Mark Pacheco, Victoria De Fina, Alan Reeves, Robert Billö, Pankaj Sharma, Jones Santos.

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