Richard Silva Email and Phone Number

-Presented, promoted and sold chemical and ingredient products and services to existing and prospective customers in the southeast region of Texas- Performed cost-benefit and needs analysis of customers to meet their specific requirements and provide tailored solutions- Established, developed and maintained positive business and customer relationships, resulting in increased customer retention and satisfaction- Reached out to customer leads through cold calling, email and social media, generating new sales opportunities and expanding the customer base- Expedited the resolution of customer problems and complaints, ensuring timely and effective communication and follow-up- Achieved and exceeded the agreed upon sales targets and outcomes within schedule, contributing to the overall revenue growth and profitability of the company- Coordinated sales effort with team members and other departments, such as marketing, logistics and technical support- Analyzed the territory/market's potential, tracked sales and status reports, and provided feedback and recommendations to management- Kept abreast of best practices and promotional trends in the chemical and ingredient industry, as well as the latest product developments and innovations from the company and its suppliers- Complied with the company's standards and regulations, as well as the relevant health, safety and environmental policies

Responsible for engaging potential customers at initial meeting and ensuring complete satisfaction through contract exploration, acquisition and beyond. Effectively manage numerous accounts, specializing in vertical and horizontal market development. Employ fluency of ideas rationale, developing a profound level of knowledge of entire line of competitor’s products and services, and the accordant, comparative benefits of Dahill’s. Research and perform thorough pre-meeting analysis of customer’s technology needs prior to initial sales call. Consistently recognized as a top closer and producer. Utilize Sidekick CRM for account management and prospecting. Additionally... Market full line of office technology products and services, including Rackspace Managed Hosting, XEROX, Epson wide-format printers, RISO, KIP print management software, Brother, interactive whiteboards and IT support services Directly responsible for over $500k in aggregate sales during FY 2013 Personally exceed sales quotas for print and managed services - monthly Benefit from significant number of reputation based referrals

Developed and implemented personalized sales and marketing plans focusing energies on core company strengths, yielding $400k in gross annual sales. Top performer for one of San Antonio’s most utilized and respected enterprise-level print service providers. Contacted C- levelexecutivesforpurposesofsecuringcommitmenttoinvestinnewITandprintinfrastructure. Expandedscopeofpersonal competencies yielding new, more robust sales opportunities and more profitable outcomes. Reviewed, analyzed, and compiled a variety of materials required to support decision-making processes. Honed sales and marketing skills in a highly competitive environment. Optimized sales opportunities by engaging active-listening and problem-sensitivity skills. Marketed VOIP, e-copy, mobile print, IT, and comprehensive print solutions. Additionally... Utilized a variety of tactics to increase cross-selling and up-selling opportunities Directly contributed to processes responsible for positioning company to attain sales goals and exceed projections

Prospected for medical professionals in the market for home health and hospice resources. Lead efforts to rebrand services and align marketing functions with long-term company goals. Explained benefits of services with regard to mitigating the emotional costs associated with catastrophic medical events. Engaged in cross-selling practices responsible for increasing gross value of transactions. Implemented personalized approach to customer acquisition, focusing on development of long-term relationships and direct customer communication. Additionally... Coordinated after-hour marketing events responsible for increasing Company’s client base Recognized by management for conceptualizing and employing marketing techniques that yielded exceptional sales outcomes