Richard Singleton Email & Phone Number

Pittsburgh, Pennsylvania, Us

Responsible for overseeing the design and implementation of client projects as well as internal application updates by coordinating related activities with the technology and business teams. Accountable for collaborating with developers, quality assurance, production support, and client relations to provide direction on systems analysis, design, development, testing procedures and code deployment.Managed internal as well as external relationships, overall client engagement and organic growth of key accounts. Accountable for overall quality of creative and production work developed for clients as well as ongoing maintenance of client profile databases either directly or through the help of the database support staff. Managed the deployment of campaign elements along with the implementation technically-focused projects and initiatives.

Cleveland , Ohio, Us

At Keybank I was the Global Outsourcing technical owner of large scale projects with vendors located in India: (ie, Hyderabad, Chennai, Bangalore). Manage BPO and ITO global sourcing efforts. Anually, I trained 20 vendors and business owners on new process and procedures. Liaison among IT departments and managers, acting as sole point of contact to integrate managed. Acted as single point of contact for multiple vendors, business units, and Information Technology. Adept at overseeing all facets of Global Sourcing project life-cycle, including SLA reporting, initiation and planning; change, risk, and issue management; and guiding QA teams.

Manage and design infrastructure of new Michigan office. Responsible for network infrastructure of Stanley Assembly Tech Ohio and Michigan locations. Also Stanley Proto in Allentown, PA and Sales Teams for all worldwide. Played key role in creating documentation and technical guides for end users. Assisted with SOX 404 compliance, resulting in successful post-migration audit. Act as sole point of contact for end users during router/switch/PBX and POS installation, and troubleshoot problems. Document and report findings to facilitate problem resolution.

Resolve incoming client calls based on departmental goals (minimum goal 88%). Provide detailed documentation in call logging system, receive and handle customer problem escalations. Take ownership and responsibility for problems for client’s technical issues. Increase knowledge base by passing new problem resolution information to Service Desk Knowledge.