Richard Slama Email and Phone Number

Diligently oversee and lead logistics and customer service operations with a focus on safety, timeliness of deliveries, and maximization of customer satisfaction. Create staff schedules; assign new trainees to shadow staff members based on individual skill level, and evaluate performance.*Facilitate a seamless customer experience through consistent communication, issue resolution, and continuous updates on delivery status and delays.*Drive the success and efficiency of dispatch operations through effective leadership, coordination, and a focus on maximizing fleet productivity.*Maintain compliance with all applicable regulations, including OSHA and DOT policies. *Uphold a strong emphasis on quality with a high priority on continuous improvement.*Ensure that all drivers are equipped with the tools, knowledge, and training necessary to efficiently carry out deliveries.*Promptly respond to and resolve all customer complaints and problems with tact.

Charged with the effective coordination and facilitation of training initiatives and orientation programs for new staff members. Performed facility and employee audits; ensured consistent compliance with all applicable safety regulations and standard operating procedures. Directed weekly staff meetings, in conjunction with service partners, to discuss current safety objectives and identify and capitalize on areas in need of improvement. Direct report to Terminal Manager; provided thorough employee assessments to Terminal Manager as well as recommendations for corrective actions when needed. *Successfully hired and oversaw training for more than 200 new employees. *Tasked with traveling to New York and Miami to lead safety training and orientation at multiple new facilities.

Managed operations and personnel in multiple areas of business, including inbound planning, customer service, yard coordination, and distribution; orchestrated loading and unloading of freight and redirection of ground transportation throughout the Midwest. *Vigilantly oversaw load planning, transportation planning, and logistics. *Ensured strict compliance to all OSHA and DOT policies. *Performed inventory and quality control, as well as extensive dispatching, with a high level of accuracy and attention to detail.

Responsible for consistently meeting and exceeding performance and production standards, terminal revenue costs, and profitability with P&L accountability. *Ensured teams operated within regulations to meet goals and standards; enforced strict safety and disciplinary standards in the union facility. *Designed and implemented a new driver and cost performance model to better manage staff performance and fleet productivity.

Responsible for all day-to-day operations including receiving, inventory control, staff scheduling, loading/unloading rail cars, and shipping. *Developed and maintained budgets with P&L accountability.*Controlled safety functions, cleanliness, and maintenance of the plant and equipment. *Managed, scheduled, and bidded work for union employees.

Corpsman/EMT attached to Marine Corps unit; Clinical Nursing and Nursing Assistant functions in Naval Hospital in Japan. Provided direct clinical patient care in Medical-Surgical units, as well as emergency medicine in hospital and field environments.