Richard Slatter Email & Phone Number

Milton Keynes

London, United Kingdom

Milton Keynes

Employed on a fixed term contract by Ipsos Retail Performance; responsible for defining and developing automated tasks to deliver spatial data to allow analysis of people movement for a high street supermarket. Reporting to the Operations Director and working closely with the Data Analyst to ensure the integrity of the information at each stage, the scope of the contract involved the collection, transmission, import, analysis and export of customer data. The implementation of the automation… Show more Employed on a fixed term contract by Ipsos Retail Performance; responsible for defining and developing automated tasks to deliver spatial data to allow analysis of people movement for a high street supermarket. Reporting to the Operations Director and working closely with the Data Analyst to ensure the integrity of the information at each stage, the scope of the contract involved the collection, transmission, import, analysis and export of customer data. The implementation of the automation involved the creation of PowerShell and Windows Command Shell scripts and integrating these into SQL Server Integration Services (SSIS) packages to interface with SQL Stored Procedures and manipulate database tables. To improve the quality of the raw data, self-instruction in the installation, operation, and configuration of the person tracking hardware being used was undertaken resulting in a 20% reduction in the number of tracks being dropped. Documentation for each of the scripts and SSIS packages including operation and troubleshooting guides were created enabling BAU staff to maintain and augment the system. . Show less

Nissan Technical Centre Europe, Cranfield, Bedfordshire

Technical Lead Engineer for a Global IT hardware replacement project to identify, locate, and arrange for the replacement of Desktop, Laptop, and Workstation hardware utilising Microsoft SCCM via a Nissan propriety user interface to successfully migrate applications, data, and user settings from the original to the new machines.Visit remote sites to evaluate the suitability of the environment to successfully deliver the service and provide training on the processes and procedures to be… Show more Technical Lead Engineer for a Global IT hardware replacement project to identify, locate, and arrange for the replacement of Desktop, Laptop, and Workstation hardware utilising Microsoft SCCM via a Nissan propriety user interface to successfully migrate applications, data, and user settings from the original to the new machines.Visit remote sites to evaluate the suitability of the environment to successfully deliver the service and provide training on the processes and procedures to be followed by the local engineers.Provide technical support to the engineers at 10 global locations for issues with the building, migration, or delivery of new machines to users liaising with Nissan technical staff to resolve any identified issues and work with the administration team over the creation, number, and timing of appointments to achieve an efficient migration. Show less

Rushden, Northamptonshire

Joining as a deskside/2nd line support analyst I provided technical support for internal and customer environments improving my knowledge enabled me to be promoted initially to a 3rd line analyst and then to specialist in the provision and support of system monitoring and management software. I enabled cost savings by using monitoring applications to detect issues before a failure and implementated automated responses to known issues reducing manual intervention by support staff. .To… Show more Joining as a deskside/2nd line support analyst I provided technical support for internal and customer environments improving my knowledge enabled me to be promoted initially to a 3rd line analyst and then to specialist in the provision and support of system monitoring and management software. I enabled cost savings by using monitoring applications to detect issues before a failure and implementated automated responses to known issues reducing manual intervention by support staff. .To enabled other analysts to understand the environment I documented all the configured monitors and responses implemented across customer environments. The documentation was then reviewed by myself on a regular basis to ensure relevance and to incorporate any changes which had been made to the environment. This ultimately lead to me creating the detailed work instructions when the 1st and 2nd line support functions were outsourced to a 3rd party.In addition to the operation and maintenance of the monitoring environment I also managed projects to define the monitoring of customer infrastructure and applications. This involved the collection and analysis of applications and there usage and involved a close working relationship with both the customer and the suppliers of any custom equipment. I then presented the analysis and made recommendations on the best methods of providing a comprehensive monitoring solution.My responsibilities also included the testing, and implementation of upgrades and patches to the hardware, operating systems, and monitoring software which comprised each customer’s monitoring implementations. All updates where implemented under an ITIL compliant change control process for which I was required to write and submit change requests and attend Change Advisory Board meetings to present the details and answer any queries that other departments may have. On occasions, I also chaired the meetings and followed up any issues raised to a satisfactory resolution. Show less

Bsc, Computer Studies

Taken one day a week whilst working for F.I. International Plc

Education record