I am an IT Service Director with over 20 years of global IT leadership experience, having led organisations of over 250 people and transformed IT with business aligned strategies. By building organisations based on clear goals and empowerment, I have team members motivated by their accountability and strong inter-relationships. My strategies are simple to communicate to team members and stakeholders, establishing passion and momentum for change. With excellent skills in data analytics, I can provide the insights to achieving goals from insightful decision making. As an advocate of integrated program roadmaps to drive on-time and on-budget delivery, I have delivered millions of pounds of savings in digital cost out initiatives. Placing meaningful KPIs at the core of operations, I can create a platform for tracking progress and achieving effective outcomes. I have a continual improvement mindset, adept in maximising the capabilities of technology and processes whilst enhancing user experience. From driving productivity and financial rigour I gain trust and credibility, and further contribute to overall stakeholder value.Specialities :Global Organisation StrategyTalent DevelopmentProgram ManagementTechnology ITIL V3Service ImprovementOperational ExcellenceKPIsManaged ServiceCost OutContact details - Tel : +44 7958 589165, E-mail : richardp.smith@ge.com