- Client Relationship Management: Build strong relationships with VIP players, understanding their preferences, needs, and expectations.- Customized Services: Tailor services and offers to meet individual player requirements, such as arranging transportation, accommodations, and reservations.- Data Analysis: Use customer data and analytics tools to identify player behavior patterns and preferences.- Marketing and Promotions: Develop and implement personalized marketing strategies and promotions to attract and retain high-value players.- Issue Resolution: Address and resolve player complaints or concerns promptly and professionally.- Compliance: Ensure all activities comply with gaming regulations and ethical standards.- Event Planning: Organize special events, tournaments, and VIP experiences to keep players engaged.- Communication: Maintain regular communication with players through various channels, including phone calls, emails, and in-person meetings.- Record Keeping: Maintain detailed records of player interactions and preferences.

- Game Management: Conduct casino table games in accordance with established rules and procedures.- Customer Service: Provide excellent customer service by interacting with players, answering their questions, and maintaining a friendly and welcoming atmosphere at the table.- Card/Shoe Handling: Shuffle and deal cards, ensuring fairness and accuracy in each game.- Chip Handling: Exchange cash for chips and accurately distribute chips to players for betting.- Rule Enforcement: Enforce casino rules and regulations to ensure fair play and adherence to gaming laws.- Payouts: Calculate and distribute winnings to players accurately and promptly, as well as collect losing bets.- Table Maintenance: Keep the gaming table tidy and organized, including clearing and cleaning after each round.- Security Awareness: Be vigilant for any suspicious activity or cheating attempts, reporting such incidents to casino security.- Math Skills: Perform quick mental calculations to determine payouts and verify bets.- Customer Relations: Build rapport with regular players and handle disputes or conflicts diplomatically.- Training: Stay updated on new games, rule changes, and casino policies through ongoing training and meetings.- Compliance: Ensure compliance with gaming regulations and maintain the integrity of the casino.- Professionalism: Maintain a professional appearance and demeanor at all times.- Teamwork: Collaborate with other casino staff, including supervisors and pit bosses, to ensure the smooth operation of the gaming floor.

-Staff Supervision: Oversee and manage the front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers.-Training and Development: Train new staff members, conduct ongoing training, and ensure that the team is knowledgeable about menu items, service standards, and safety procedures.-Scheduling: Create and manage staff schedules, taking into account peak dining hours and special events.-Customer Service: Ensure high-quality customer service by addressing guest inquiries, concerns, and complaints promptly and professionally.-Inventory Management: Monitor and manage inventory levels of tableware, linens, and other restaurant supplies, placing orders as needed.-Quality Control: Maintain and uphold food and beverage quality standards, presentation, and consistency.-Table Assignments: Coordinate table assignments and seating arrangements to optimize the dining room’s efficiency and ensure an even workload for servers.-Reservations: Manage reservation systems and accommodate special requests from guests.-Budgeting and Cost Control: Assist in budget development, control expenses, and monitor revenue to ensure profitability.-Health and Safety: Ensure compliance with health and safety regulations, including food handling and sanitation practices.-Staff Performance Evaluation: Conduct performance evaluations for front-of-house staff and provide feedback.-Guest Relations: Build and maintain positive relationships with regular customers and address their needs.-Staffing Decisions: Participate in hiring decisions, including interviewing and selecting new staff members.-Conflict Resolution: Mediate and resolve conflicts or disputes among staff members or between staff and customers.- Compliance: Ensure compliance with all local, state, and federal laws and regulations, including those related to alcohol service.

- Beverage Selection: Curate and maintain a diverse and high-quality beverage menu, including alcoholic and non-alcoholic options.- Inventory Management: Control and monitor bar inventory, ordering supplies, and ensuring efficient use of resources.- Staff Supervision: Hire, train, schedule, and manage bar staff, including bartenders and barbacks.- Customer Service: Ensure exceptional customer service, addressing guest concerns and providing a welcoming atmosphere.- Cocktail Development: Create and update cocktail menus, and oversee the preparation and presentation of drinks.- Quality Control: Maintain beverage quality, consistency, and presentation, adhering to established recipes and standards.- Compliance: Ensure that the bar complies with all alcohol-related laws and regulations, including age verification and responsible service.- Safety: Implement and enforce safety procedures to prevent accidents and injuries.- Profitability: Monitor bar revenue and expenses, striving to maximize profitability through cost control and pricing strategies.- Bar Layout and Design: Optimize the bar layout for efficiency and aesthetics, considering customer flow and bartender workspace.- Supplier Relations: Build and maintain relationships with beverage suppliers and negotiate favorable contracts and pricing.- Menu Engineering: Analyze sales data to adjust menu offerings and pricing for profitability.- Promotions and Events: Plan and execute special promotions, happy hours, and bar-related events to attract and retain customers.- Waste Reduction: Minimize waste through responsible pouring, inventory tracking, and sustainable practices.- Staff Training: Continuously train and educate bar staff on drink preparation, customer service, and responsible alcohol service.- Reporting: Generate reports on bar performance, including sales, costs, and trends, to inform management decisions.

- Mixing and Serving Drinks: Responsible for crafting a wide variety of alcoholic and non-alcoholic beverages based on customer orders. Ensure that drinks are prepared accurately and with consistent quality, following recipes and portion control guidelines.- Customer Service: Interact with patrons, take drink orders, offer recommendations, and engage in friendly conversation. Be attentive, polite, and able to handle customer inquiries and requests professionally.- Inventory Management: Monitoring and manage bar inventory to ensure shift preparedness, to include: liquor, mixers, garnishes, glassware, and other supplies. - Cash Handling and Payment Processing: Handle cash, credit card payments, and tabs for customers. Accurately ring up orders, provide change, and maintain the integrity of the cash register. - Maintaining Cleanliness and Bar Organization: Responsible for keeping the bar area clean and organized. Regularly clean glassware, bar equipment, and work surfaces. Ensure that the bar is well-stocked with ice, garnishes, and other supplies to facilitate efficient service.

- Supervising Kitchen Staff: Assist in overseeing the kitchen team, including cooks, prep cooks, and dishwashers, to ensure efficient operations.- Food Preparation: Participate in food preparation, cooking, and plating as needed to maintain quality and consistency.- Inventory Control: Help manage kitchen inventory, including ingredients, supplies, and equipment, and reorder as necessary to avoid shortages.- Quality Assurance: Ensure that dishes meet the established standards of taste, presentation, and portion size.- Health and Safety Compliance: Enforce food safety and sanitation guidelines, as well as safety protocols, to maintain a clean and safe kitchen environment.- Menu Execution: Assist in the execution of menu items, following recipes and procedures to meet customer expectations.- Scheduling: Participate in staff scheduling, considering peak dining hours and labor cost management.- Training and Development: Help train new kitchen staff and provide ongoing guidance to improve their skills and efficiency.- Vendor Relations: Coordinate with food and supply vendors, receiving deliveries, and ensuring quality and cost-effective purchases.- Ordering and Stock Rotation: Assist with ordering kitchen supplies, rotating stock to maintain freshness, and managing waste.- Problem Solving: Address any kitchen-related issues or conflicts that arise during service, working with the kitchen manager to find solutions.

-Stocking and Replenishing: Ensure that the bar is well-stocked with liquor, mixers, glassware, ice, and other supplies throughout the shift.-Cleaning and Maintenance: Maintain a clean and organized bar area by cleaning glassware, bar equipment, and work surfaces. Regularly empty trash and recycling bins.-Assist Bartenders: Support bartenders by preparing garnishes, fetching ingredients, and assisting in making drinks during busy periods.- Customer Service: Assist customers by taking drink orders, delivering drinks, and providing friendly and efficient service, during peak hours.-Security and Safety: Help ensure the safety and security of the establishment by monitoring the crowd and assisting with crowd control. Assist in age verification for alcohol sales.-Order Coordination: Act as the communication link between the front of house and the back of house cooks. Ensure that orders are prepared and delivered in a timely and coordinated manner.- Quality Control: Inspect dishes before they leave the kitchen to ensure they meet quality and presentation standards, verifying that all components of a dish are included.- Timing and Prioritization: Manage the flow of orders, prioritizing them based on ticket times and customer preferences to ensure that meals are served in the correct order and without excessive wait times.- Communication: Relay special requests or dietary restrictions from customers to the kitchen staff and communicate any delays or issues with orders to servers and management.- Plate Presentation: Ensure orders are plated attractively and garnished appropriately before being sent to the dining area.