Richard Soderburg Email & Phone Number

Westbrook, Ct

Currenly seeking full-time permanent employment within an IT organization which will give me the opportunity to utilize my skills and IT knowledge to help them succeed in supporting the needs of the entire corporation.

Hartford, Ct

Enterprise wide software support for all IT platforms including Windows 7, Windows XP, VMware, and Citrix. Automated network software deployments and project contribution• Scheduled distribution of packaged software to devices ranging from 1 to 32,000 using Microsoft SMS with monitoring and changes as necessary to insure success• Enterprise IT project representative for Client Enablement team providing software delivery, reports and documentation for procedures affecting scope and timeline of 5-8 projects yearly which varied in complexity and size• Submitted ITIL standard change requests using BMC Remedy system. Updated approved changes in a timely manner.• Deployed monthly Microsoft Security patches to approximately 32,000 devices in the Enterprise using SUS and SMS.• Participated in beta testing and early adopter application teams to report on functionality and feasibility of proposed changes in software environments including BMC Remedy. Appsense, Windows 7, and IBM Sametime• Provided rotational pager coverage and remote support for IT systems and project software deployments• Partnered with other IT areas to identify and resolve long term or reoccurring problems with Enterprise applications• Resolved a average of 5-30 software incidents weekly as assigned through BMC Remedy using remote control tools such as Dameware, Remote Desktop, SMS Client Center• Supported occasional Service Desk incident overflow assisting employees with a variety of computer issues such as Outlook email, missing software deployments, laptop and desktop hardware replacement, VM workstation or Citrix connectivity, and other production impediments• Created process documentation for team members and IT groups on to standardize workflow and save time researching solutions to commonly performed tasks

Daily IT operations support of onsite and remote staff for all Firm Accounting and Tax software• Rotational management of Hartford IT Service Center ensuring its operational efficiency to the Firm’s US IT standards• Daily Network maintenance including Server tape rotations utilizing Arcserve, replacement of network equipment (switches & hubs) upon failure• Achieved customer satisfaction consistently in “Exceeds Expectations” category on 90% of all technical requests closed• Managed replacement and repair of desktop and laptop computers for hardware failures including vendor relations• Promoted to Premium Service Liaison for the Firm’s Boston cluster offices to drive processes and audit “out of scope” technical requests, which are billed back to the Firm as extra revenue for US IT• Participated as a co-cluster project team member for $1.5M rollout of new PC to SAN backup software to all US staff, which is used to protect client/staff data loss by computer failures• Served in a supervisory role as necessary including meeting lead, resource management and point of contact for office• Created monthly Service Center reports for management utilizing Excel and Crystal Reports• Participated on various technical teams, including wireless, telephony and development testing• Created and disseminated communications to customers on new software deployments or known issue resolutions

Bachelor Of Science (Bs), Management Information Systems, General, 3.6

Graduate Diploma, General Studies