This interesting and varied role involves:* The delivery of a Neighbourhood Management Service to a ethnically diverse patch based in Edmonton Green consisting of 1425 households spread across High and Low Rise blocks, and Houses.* Daily Community Engagement with residents individually in their homes, at our head office, via telephone and email. Group Engagement with Resident Associations.* Positively communicating with, influencing and constructively challenging Council Tenants/Leaseholders with regard to their Tenancy/Lease obligations.* Working in partnership with Residents, Enfield Council's Estate Monitoring Team, Technical Services,Caretaking Services, Highway Services, and the Police to resolve Estate Management issues. For example, Communal Repairs, Litter, Graffiti, Overgrown Trees, Abandoned Vehicles, and Anti-Social Behaviour.* Liasing with support bodies such as Social Services, The Safeguarding Team and One housing to support and ensure Tenancy Sustainment. * Managing the Council's obligations to Tenants/Leaseholders. For example, resolving repairs issues (including water leaks), tackling Anti-Social Behaviour, and sign posting other non housing related services.* Invesigating breaches of Tenancy such as Unauthorised Occupancy, Property Abandonment, Anti-Social Behaviour. I have recovered six properties for Enfield Council in this financial year.* Supporting both Legal and Non Legal Remedies with regard to the tenancy. For example,representing the council at county court, and facilitating mediation in asb disputes* Administrating Right To Buy, Mutual Exchanges, and Tenancy transfers after the death of a tenant.* Supporting both legal and non legal remedies with regard to the tenancy. For example,representing the council at county court, and facilitating mediation in asb disputes.* Supporting the wider working objectives of all the directorates within in the council.* The use of IT systems to achieve organisational goals.

As a Customer Service Officer I worked in a call centre which entailed:* Communicating and handling Council Housing Tenants/Leaseholders enquiries on the telephone and at reception.*Advising and directing, sometimes difficult, customers on tenancy, rent, anti-social behaviour and repairs issues.* Organising repairs and surveyor appointments for customers.* Development of the computerised Customer Relationship Management System (Lagan). Configuration of system structure and composition of scripts. Training of all staff led to an Extra Mile Award.* Outreach work on Estates on the Enfield Homes Bus.* Administrating and distributing post, and scanning documents onto our imaging system.

I worked as a Customer Service Officer which entailed:* Communicating with customers and directing account enquiries as a receptionist, cashier and over the telephone.* Cash handling, dispensing cash and processing account deposits.* Administration of international payments abroad and bank to bank transfers.* Administration of the complaints and queries system, production of typed correspondence where necessary.* Support the organisations sales targets through the promotion of subscription accounts, loans and mortgages.