Richard Speck Email & Phone Number

•Conduct point of sale transactions and returns including processing payments and cash handling.•Promote the Hallmark Rewards program by pitching customers the perks and benefits of signing up.•Maintain store cleanliness by performing closing duties each shift.•Replenish store stocks by pushing new merchandise to the floor when depleted and assist customers to find products.

•Manage online, email and in-person order of prints.•Handle multiple point of contact locations such as the self-serve machines, register, UPS packaging and drop off.•Advise marketing clientele on what best suits their business needs with our print department by holding consultations.•Assisted store manager with opening and closing procedures.•Maintain a high standard of cleanliness in the print center throughout the workday.•Retain updated information about the Staples Connect App in order to guide customers regarding current rewards and deals.

•Provided assistance in how to accept, decline, cancel, and reduce student loan amounts.•Answered phone calls regarding financial aid questions, scholarships, grants, waivers, payment plans, student refund checks, and application dates.•Referred students to specialized departments in order to solve problems.•Corresponded on Teams messaging application to answer and ask questions to colleagues.•Responded to student inquiries via text messages and live chat platforms.•Managed the departments high traffic email account in order to readily answer student inquiries in a timely manner.•Fulfilled electronic transcript requests.•Managed front desk operations for queries and payments when colleagues went on lunch breaks.•Implemented required knowledge in order to search a plethora of databases to find information.

•Managed administrative concerns such as planning trips, booking reservations for guests, and business-related phone calls at high traffic travel agency.•Controlled the daily operations for smooth operations when bosses were out of the office on travel tours.•Incorporated innovative ideas that could be included into the business.•Performed various duties such as preparing mail packages, data entry by inputting information on word documents, created travel itineraries for clients, and proof-read company brochures before mailing.

•Generated awareness and brand loyalty about the stores TJX credit card to customers.•Handled and ensured success of all essential front desk concerns.•Established relations with other stores in different locations.