Richard Stapleton Email & Phone Number

Washington, Gb

United Kingdom

Senior Technical Services Engineer specialising in carrier Ethernet, optical transmission, Timing services and network management

York, United Kingdom

Raf Leeming

A DV cleared Information Communication Technician with the Royal Air Force with over 6 years’ experience. As an ICT specialist, my role is to provide bespoke network solutions, delivering them to any location worldwide,configuring and maintaining them.Key Software Experience:• Microsoft Windows Server 2003/2008/2012.• vSphere installation and maintenance.• Active Directory, DNS, WDS, WSUS & DHCP.•Rebuilt, upgraded and configured systems. Including Switch / Router / Firewall Configuration. Port Security, VLANs, VoIP, Routing (RIP, OSPF, EIGRP & BGP) and ACLs• Netcool and System Centre Operations Manager (SCOM).• HP Radia and WSUS• McAfee EPO• Sanctuary Endpoint Security•Completed training from industry leaders BAE, Atlas, Airbus, Astrium and Cisco as well as many in house training courses. These include Microsoft Server Administration, Fibre Optic Communications Cabling and Leadership.I thrive when working under pressure and expanding my current knowledge, offering any company a great asset. I enjoy working in both independent and team-oriented work environments.

Afghanistan Op Herrick

-Managed, led and supported Windows XP, 7, Server 2003/2008, VMware and Active Directory domain network in multi-locations.-Configured, installed and maintained hardware/software equipment including routers, switches, and network appliances 300 workstations at 12 locations.-Administration, configuration, patch management & security updates for Windows Server 2003 VMware Servers, SANS, Symantec Antivirus Server, and Symantec Backup Exec.-Configuration of key services Active Directory, DNS, WDS, WSUS & DHCP. Backup Software Configuration.-Reviewed audit logs to determine if security controls were logging the proper information and if the group was adhering to its log management policies.-Performed Active Directory duties to include creating and managing user accounts, group policies, and managing user's passwords.-Maintained networks and computing devices/systems that enforce security policies and audit controls in Windows environment.-Configure monitored Riverbed Steelhead, Packet Shapers to optimise network traffic.Worked with various Cryptographic Technologies including Flagstone, BeCrypt, Catapan and DC2Ks including knowledge of IPSec.-Established VPNs in conjunction with RSA SecureID two factor authentication to distribute clients with minimal footprint or spanning multiple sites.-Ensured all systems complied to information security (ISEC) requirements.

Afghanistan Op Herrick

-Proactively monitored customer trouble tickets for over 1300 clients and thousands of customers and ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.-Maintained performance, security and availability of 99.999% of over 80 high availability servers (windows server 2003 and server 2008 within a high tempo environment.-Rebuild, configure and troubleshoot VMware ESXi Virtual servers also using High Availability, Distributed Resource Scheduler (DRS), V-Motion and Fibre Channel SANs.-Managed access control measures for over thousand employees. -Provided 24 hour, on-call emergency support for multiple external customers.-Scheduled maintenance, downtime and notices to customers to enable maximum efficiency and availability.-Maintained and monitored network security using hardware and software such as Mcafee IPS,Lemension end point security and McAfee ePolicy Orchestrator.-Network monitoring and also analysing the network activity and network problems to discover and prevent systematic errors. Also recommend network design changes/enhancements for improved systems availability and performance.-Maintenance, configuration and testing of Cisco dealing with protocols such as port Security, VLANs, VoIP, Routing (RIP, OSPF, EIGRP & BGP) and ACLs dealing with layer1 and layer 2 problems and upgrading IOS.-Identified there was no asset management system so swiftly put new processes, methodologies and systems in place which enabled all assets to be centrally managed.-Utilise Windows Server Update Services to manage and deploy software patches.-Processed and authorised change requests this included plan, coordinate downtime, and obtain necessary approvals from designated business partners for each specific change request.-Provides communications to all areas related to the change request. Ensure all required documents and approvals are secured to the change request.

Nottingham, United Kingdom

-Led and developed a team of 8 supervisors and 90 sales advisors to maintain and build customer base through excellent service delivery in all area functions.-Proficiently and professionally responded to customer complaints and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures, policy and complaints.-Maintain a high-volume workload within a fast paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Nottingham, United Kingdom

-Providing technical assistance and product advise for customers in a call centre environment.-Providing first and second line support for fault rectification in hardware and software via the telephone, mostly supporting Windows operating systems and providing support for a large number of different applications and software.

Nottingham, United Kingdom

-Supervised, motivated, evaluated, and coached employees and facilitated effective training programs.Provide shift management, time management for organising employees breaks and managing busy periods effectively.-Planed, identified, communicated and delegated key responsibilities and practices to the store management team to ensure smooth flow of operations within the store. Motivated and inspired a team of 115+ employees and 8+ managers to high performance and friendly responsive customer service.-Maintained high standards of customer service during high volume, fast-paced operations. Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.

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