Technical support by phone or email.• Follow up with the appropriate department on customer issues with their photocopiers and stamp machines.• Place service calls and dispatch them to technicians on the road.• Make quotes, place orders for Toner.

https://www.rppkingdom.ca/en I created this Web Site and I give the technical support and maintenance

Needs analysis and data confirmation to escalate with other areas. Respond to incoming calls and emails related to technical support. First contact resolution of customer and technical support caseswhile respecting internal policies and guidelines ensuring the quality of services provided.Escalation of cases requiring support from other queues and appropriate follow-up until case closure. Personalized monitoring of all escalated cases that have been classified as second level. Outbound calls for cases requiring follow-up, special campaigns and retention calls.

Correspondence wiht customers Europe explaining our services offered. Give technical assistance to customers in their advertising links.To make payment collection of customers

Support users in their operating systems and applications, Cloud Services, Software Installations, Antivirus, Windows Computer Profiles, Active Directory Management, Printing Software, Password Resets, Docking Stations, Skype for meeting support, Windows 10 and Windows 8, Control Panel, Diagnostics and Driver Installation, Drive Encryption, Virtual Machines, Remote Connections, Office 2013, Internet Explorer 11.

• Technical support by phone or email.• Responsible for reactivating accounts after payment.• Follow-up with appropriate department on customer issues.• Basic network troubleshooting with customers.• Assist technicians on the road in installing new systems.• Tickets created and updated based on the issue.