Richard Swindle Email & Phone Number

Dallas, Texas, United States

• Rack and stack server and network hardware• Build out global infrastructure• Troubleshoot faulty connections to bring connections up• Respond and update requests and projects via ticketing system• Replace/Repair malfunctioning or damaged hardware• Prioritize and execute tasks in a frequently changing critical infrastructure

• Supported Public Cloud infrastructure• Followed run book• Coordinated resources to complete peering• Managed ticketing queue• Coordinated between onsite facilities, vendors, engineering to facilitate interconnections• Performed post connection Q/A• Troubleshot faulty connections to bring connections up

Dallas, Texas, United States

• Racked and stacked server and network hardware• Build out global infrastructure to customer specifications• Respond and update requests and projects via ticketing system• Terminated Cat6/SMF patch panels• Install above ceiling tray and cabling in corporate environments• Setup computer systems and software for new users and provided instructions on access• Supported mobile communication devices• Maintained accurate hardware asset inventory for remote and on-site employees• Replaced/Repaired malfunctioning or damaged hardware

Dallas/Fort Worth Area

• Provided first-level support of end users on technology related issues• Provided local and remote support, troubleshooting and resolution of hardware and applications• Documented support requests and resolution through ticket-tracking software• Setup computer systems and software for new users and provided instructions on access• Supported mobile communication devices (phones, tablets)• Maintained accurate hardware asset inventory for remote and on-site employees• Replaced/Repaired malfunctioning or damaged hardware• Resolved issues on LAN/WAN, VoIP telephone, printers/scanners, Security Access Systems• Supported various Windows operating systems as well as Apple• Setup profiles, emails, and issuing access passes• Delivered maintenance to existing hardware and computer systems• Supported in testing and deployment of new applications and systems• Trained staff on new hardware and software when needed• Participated in technological projects under IT Managerial direction

Dallas, Texas

• Communicated daily with clients to manage project tasks and goals• Coordinated with team members and vendors to resolve issues• Installed and removed CPUs, memory, peripherals, and storage media• Problem solving to make sure tasks are completed efficiently and correctly• Desktop support to internal users, to include Windows 10 and Office 365 troubleshooting• A specific achievement for the organization I accomplished was reacquiring access to a legacynetworking device that in turn potentially saved the company money and, ultimately reputation• Documented support requests and resolution through ticket-tracking software• Racked and stacked server and network hardware• Maintained accurate hardware asset inventory for remote and on-site employees• Replaced/Repaired malfunctioning or damaged hardware• Resolved issues on LAN/WAN, VoIP telephone, printers/scanners, Security Access Systems• Setup profiles, emails, and issuing access passes• Delivered maintenance to existing hardware and computer systems• Supported in testing and deployment of new applications and systems• Trained new staff

Plano, Texas

• Communicated with clients to determine specific needs and implemented a plan to meet thoserequirements• Mitigated issues arising from unforeseen challenges and revised plans accordingly to meet deadlineson time• Managed a crew of 6 technicians to meet multiple goals in various stages of completion simultaneouslyand efficiently• Planned and implemented structured cabling and cabling infrastructure consisting of over 6000connections• Racked and stacked server and network hardware• Maintained project inventory and provided use and waste reports• Fiber splicing and Cat6e termination

Dallas, Texas

• Ran copper and fiber cables• Provided on-site and remote troubleshooting and diagnosis of 10,000+ servers and network devices• Performed upgrades, configuration maintenance, and repairs of system hardware and software• Responsible for installing, configuring, troubleshooting, administrating, and maintaining servers andworkstations• Documented root cause of issues & resolution of issues• Rack & Stack server and IT hardware in corporate Data Center• Responsible for server implementation, support, and decommissioning within a secure raised-floor environment• Installed support hardware for all devices to be installed into cabinets on raised floor• Placed devices in cabinets according to instructions from internal hardware power & placement team• Completed cabling and cable organization per Client DCO standard

• Supervised and managed a team of 4 soldiers• PC and peripheral installation and troubleshooting• Planned and executed the installation, operation, and maintenance of all signal support systems to include local area and wide area networks and Cisco routers• Responsible for network integration using radio, wire, satellite, and battlefield automated systems• Relocated the units' secure VTC center, ensuring communications security was not compromised by the relocation• Performed system imaging• Installed and administrated Bitlocker encryption for the unit• Managed the migration of 250 devices to a new operating system• Coordinated the migration of over 100 user profiles to the Enterprise Network Server• Oversaw the creation and administration of 260 Active Directory user accounts

Bachelors, Network Operations And Security, 3.5

Certificate In System Administration, Superintendency And Educational System Administration, 3.94

Attended MyComputerCareer, receiving CompTIA and Microsoft certifications.