Richard Swindle Email & Phone Number

Dallas, Texas, United States

• Rack and stack server and network hardware
• Build out global infrastructure
• Troubleshoot faulty connections to bring connections up
• Respond and update requests and projects via ticketing system
• Replace/Repair malfunctioning or damaged hardware
• Prioritize and execute tasks in a frequently changing critical infrastructure

• Supported Public Cloud infrastructure
• Followed run book
• Coordinated resources to complete peering
• Managed ticketing queue
• Coordinated between onsite facilities, vendors, engineering to facilitate interconnections
• Performed post connection Q/A

Dallas, Texas, United States

• Racked and stacked server and network hardware
• Build out global infrastructure to customer specifications
• Respond and update requests and projects via ticketing system
• Terminated Cat6/SMF patch panels
• Install above ceiling tray and cabling in corporate environments
• Setup computer systems and software for new users and provided instructions on access

Dallas/Fort Worth Area

• Provided first-level support of end users on technology related issues
• Provided local and remote support, troubleshooting and resolution of hardware and applications
• Documented support requests and resolution through ticket-tracking software
• Setup computer systems and software for new users and provided instructions on access
• Supported mobile communication devices (phones, tablets)
• Maintained accurate hardware asset inventory for remote and on-site employees

Dallas, Texas

• Communicated daily with clients to manage project tasks and goals
• Coordinated with team members and vendors to resolve issues
• Installed and removed CPUs, memory, peripherals, and storage media
• Problem solving to make sure tasks are completed efficiently and correctly
• Desktop support to internal users, to include Windows 10 and Office 365 troubleshooting
• A specific achievement for the organization I accomplished was reacquiring access to a legacynetworking device that in turn potentially saved the company money and, ultimately reputation

Plano, Texas

• Communicated with clients to determine specific needs and implemented a plan to meet thoserequirements
• Mitigated issues arising from unforeseen challenges and revised plans accordingly to meet deadlineson time
• Managed a crew of 6 technicians to meet multiple goals in various stages of completion simultaneouslyand efficiently
• Planned and implemented structured cabling and cabling infrastructure consisting of over 6000connections
• Racked and stacked server and network hardware
• Maintained project inventory and provided use and waste reports

Dallas, Texas

• Ran copper and fiber cables
• Provided on-site and remote troubleshooting and diagnosis of 10,000+ servers and network devices
• Performed upgrades, configuration maintenance, and repairs of system hardware and software
• Responsible for installing, configuring, troubleshooting, administrating, and maintaining servers andworkstations
• Documented root cause of issues & resolution of issues
• Rack & Stack server and IT hardware in corporate Data Center

• Supervised and managed a team of 4 soldiers
• PC and peripheral installation and troubleshooting
• Planned and executed the installation, operation, and maintenance of all signal support systems to include local area and wide area networks and Cisco routers
• Responsible for network integration using radio, wire, satellite, and battlefield automated systems
• Relocated the units' secure VTC center, ensuring communications security was not compromised by the relocation
• Performed system imaging

Bachelors, Network Operations And Security, 3.5

Certificate In System Administration, Superintendency And Educational System Administration, 3.94

Attended MyComputerCareer, receiving CompTIA and Microsoft certifications.