Richard T.

Richard T. Email and Phone Number

Head of Technical Service | Transforming Ways Of Working | Building High Performing Teams @ esure Group
reigate, surrey, united kingdom
Richard T.'s Location
Reigate, England, United Kingdom, United Kingdom
About Richard T.

What inspires me most is working in a collaborative role to provide leadership and direction in empowering teams toward making significant contributions that increase business value. Always demanding excellence from myself, I am most passionate when given the opportunity to delve into complex technical roadblocks where I can develop innovative solutions that minimise downtimes and increase the overall efficiency and productivity of the organisation. Throughout my career, I have developed a reputation for being a dedicated and diligent professional who increases business value by providing the most comprehensive knowledge of all IT infrastructure including; servers, networks, storage, domain services, email, security, desktop, telephony, backup and IT peripherals. Taking a proactive approach, I coordinate maintenance schedules and execute upgrades to ensure the most cutting edge technology is available to meet all business objectives. My customer first approach has played a key role in my previous success to build and maintain strong customer relationship with high profile accounts. My international experience provides me with the ability to work with clients from all background and cultures with complete professionalism. The type of role which truly excites me is one where there is potential for personal and professional growth and where attention to detail and creativity are second nature. I wish to utilise my huge success and wealth of proven skills in driving my next organisation toward operational excellence. If your organisation is looking for an innovative and inspirational leader who will make significant contributions in moving to the next level, please connect with me today. I would love the opportunity to visit at length with you about the leadership I can provide.

Richard T.'s Current Company Details
esure Group

Esure Group

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Head of Technical Service | Transforming Ways Of Working | Building High Performing Teams
reigate, surrey, united kingdom
Website:
esure.com
Employees:
1012
Richard T. Work Experience Details
  • Esure Group
    Head Of Technical Service
    Esure Group Apr 2024 - Present
    Reigate, England, United Kingdom
  • Esure Group
    Head Of Service Management, Workplace Technology & Operational Resilience
    Esure Group Jan 2022 - Present
    Reigate, England, United Kingdom
    Responsible for all aspects of IT Service Management, Service Desk and Operational Resilience across in-house agile teams and tech partners in a fast-paced, data-led environment, driving transformation of all aspects of Service and bringing new ways of thinking within a scaled agile environment.
  • The Very Group
    Agile Senior Service Lifecycle/Delivery Manager
    The Very Group Dec 2020 - Jan 2022
    Liverpool, England, United Kingdom
    Responsible for developing and delivering a service strategy to transform service management into an agile framework.Responsible for the overall service quality for very.co.uk, littlewoods.com and littlewoodsireland.ie
  • Sky Betting & Gaming
    Agile Senior Service Lifecycle/Delivery Manager
    Sky Betting & Gaming May 2019 - Nov 2020
    Leeds, United Kingdom
    Responsible for building and leading a team of service management professionals, including their on going development.Responsible for developing and delivering a service strategy
  • Sky Betting & Gaming
    Service & Operations Manager/Devops Engineering Manager
    Sky Betting & Gaming Oct 2018 - May 2019
    Leeds, United Kingdom
    An interim position responsible for Service and Operational excellence for Sky Bet UK, whilst the Service and Operational strategies are being established.Responsible for all aspects of service, Operations and leading a team of Dev Ops Engineers
  • Sky Betting & Gaming
    Agile Service Lifecycle/Delivery Manager
    Sky Betting & Gaming Nov 2016 - Oct 2018
    Leeds, West Yorkshire, United Kingdom
    • Responsible for all aspects of products and services from inception though to delivery and operations for the Bet Customer Tribe• Strategic planning of key events to ensure the platform is fit for purpose and growth• Continually reviewing products and services ensuring areas are addressed and actions tracked through to completion• Planning and risk assessment of deliveries, from minor to major, ensuring downtime is minimal without losing the momentum of delivery• Tracking service performance utilising an error budget framework• Owning and managing audit requirements ensuring compliance with PCI DSS, AGCC and UKGC• Utilising a service transition framework to ensure continuous delivery into production ensuring all products are supportable, measurable and reportable• Stakeholder management and communication up to CTO level• Supplier management of third parties• Capacity and forecast planning• Active member of the change advisory board, managing changes and risks and conflicts with other tribes to ensure business risk is justified but avoided where possible• Continually reviewing the Service Management Framework for the Bet tribe to ensure it is fit for purpose• Collaborating closely with key stakeholders from across the business• Providing 24/7/365 out of hours support as part of an on call rota
  • Sky Betting & Gaming
    Itil Service Manager
    Sky Betting & Gaming Dec 2014 - Nov 2016
    Leeds, United Kingdom
    Responsible for the operational service quality for Sky Betting across mobile and Web channels operating to an Agile delivery methodology.Overall responsibility for;Change ManagementIncident ManagementProblem ManagementConfiguration ManagementSupplier ManagementStakeholder ManagementDriving Continual Service Improvements
  • Home Group
    Is Systems Manager/Team Leader
    Home Group Feb 2013 - Aug 2014
    Newcastle Upon Tyne, United Kingdom
    As the Team Lead, I provided line management and supervision to driven professional teams who were tasked with supporting all aspects of the infrastructure. Taking overall responsibility for a highly efficient Datacentre, I oversaw 650 servers with Cisco and Avaya Network switches and routers which provided the platform for a portfolio of 300+ applications. As the ITIL V3 Event Management process author and owner, I ensured all exceptional and warning events were addressed within SLA, and I acted as the major incident manager providing 24/7/365 support and ensured key stakeholders were communicated to at regular intervals. Liaising with an outsourced backup and DR provider, I oversaw the lifecycle of a key migration project as well as new infrastructure to adhere to business continuity. Taking an analytical approach, I provided leadership and direction to identify root causes of complex roadblocks and develop innovative technical solutions. Gaining extensive knowledge of all technical requirements including servers, network, storage, domain services, email, security, desktop, telephony, backup and IT peripherals, I successfully managed infrastructure to support business critical applications including finance applications, housing applications, HR, CRM and SharePoint. I collaborated with key leaders to develop monthly KPI reports and coordinated the monthly maintenance schedule for all recurring system administration activities. In support of change management activities, I reviewed RFC’s, attended CAB meetings, authorised changes and attended change reviews to identify and execute improvements to maintain service levels and reduce costs.
  • 2E2
    Duty Service And Problem Manager (Major Incident), Senior Technical Mcafee Analyst
    2E2 Apr 2012 - Feb 2013
    Gateshead
    Acting as the Senior Service Manager, I was responsible for matrix management of staff both onsite and at various locations throughout the UK and India. I managed all high priority incidents to facilitate the efficient and effective resolution of network and infrastructure issues within SLA, and I continuously evaluated processes to maintain an effective service management facility that supported the needs of the business. Communicating professionally and effectively, I developed key relationships with internal and external customers to maintain high standards of customer service and quickly resolved all service problems in a timely manner. In support of team managers, I defined and implemented the best practice methodologies and high quality standards required to achieve business results, and I worked as part of a collaborative team to empower junior colleagues with the clear direction and guidance they needed to succeed. Areas of technical expertise in this position include: server administration, firewall changes, Citrix support, Exchange Management, Active Director, Advanced Desktop support, McAfee Team Expert, Software Installation, Blackberry Support, Terminal Support, SSL Certificates and Domain renewals
  • Care Quality Commission
    It Service Support Analyst
    Care Quality Commission May 2010 - Mar 2012
    Newcastle Upon Tyne, United Kingdom
    Acting as the point of contact I liaised between outsourced providers and 4,000+ staff to utilise effective business relationship management strategies that ensured objectives were met. I took a proactive approach to maintain the most cutting edge systems and infrastructure and ensure exceptional service to clients. I managed all first level incidents across seven offices and provided lead support for 1,400+ home workers, 1,000+ office workers and 2,000+ CRM users. Being renowned for my motivational and inspirational leadership style, I shared critical information with colleagues and mitigated long term issues so that users had the training and equipment to ensure system continuity. I authored change forms, business requirement and work authorisation forms for changes not considered business as usual as well.
  • Rwe Npower
    It Operations Analyst
    Rwe Npower Sep 2001 - Mar 2010
    Newcastle Upon Tyne, United Kingdom
    I provided 24/7 support to service users to resolve issues, and I ran routine maintenance jobs to monitor servers and proactively deal with potential issues. I provided key support to Billing and Customer Service systems and completed server backups, database backups, and disaster recovery activities. Deploying new codes and fixes, I conducted migration and integration initiatives and server upgrades and I ran data cleanses to minimise downtime. Acting in a supervisory position, I provided cover during periods of holidays and absences.
  • Rwe Npower
    Data Input Clerk
    Rwe Npower Feb 1998 - Sep 2001
    Newcastle Upon Tyne
    As a Data Input Clerk, I was responsible for receiving, recording, sourcing and inputting data, and I prepared detailed and meticulous reports as required by senior management for future planning.

Richard T. Skills

Leadership It Strategy Capacity Planning Itil Event Management Stakeholder Management Active Directory Itil Database Management It Infrastructure Design Forecasting Incident Management Mcafee Business Analysis Team Management System Administration Team Leadership Process Improvement Outsourced Provider Management Scrum Leadership And Team Building Compliance Business Continuity It Operations Service Level Management Senior Stakeholder Management Change Management Disaster Recovery Service Management Prince2 Operational Risk Management Iso 27001 It Service Delivery Matrix Leadership Business Strategy Supplier Management Management Service Level Agreements Project Management Server Administration Agile And Waterfall Methodologies Line Management Security Itil V3 Foundations Certified Continuous Improvement Pci Dss Service Delivery Process Management Problem Management Cutting Edge Technologies It Service Management

Richard T. Education Details

Frequently Asked Questions about Richard T.

What company does Richard T. work for?

Richard T. works for Esure Group

What is Richard T.'s role at the current company?

Richard T.'s current role is Head of Technical Service | Transforming Ways Of Working | Building High Performing Teams.

What schools did Richard T. attend?

Richard T. attended University Of Exeter, Leeds Beckett University, Heaton Manor Secondary School.

What skills is Richard T. known for?

Richard T. has skills like Leadership, It Strategy, Capacity Planning, Itil Event Management, Stakeholder Management, Active Directory, Itil, Database Management, It Infrastructure Design, Forecasting, Incident Management, Mcafee.

Who are Richard T.'s colleagues?

Richard T.'s colleagues are Matthew Traynor, Chris Gilligan, David Applegate, Dylan Bradley, Kim Edwards, Simon Marsh, Spencer Adams.

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