Richard Terry Email and Phone Number

• Architect for Cox.com. Did design work for FCC required Broadband Label, Payment enhancements for chat and direct sales agents, and Bill Transparency project• Currently leading the team that built and maintains the Cox.com mobile tools application. I work to ensure that the team is high-performing and highly engaged in delivering high quality features on time

• Main technical analyst and architect for the Mobile Tools team, refining hundreds of user stories each year• Led effort to make huge update to My Profile app for Customer phone, email and SMS preference management for Cox mobile. Helped drive design decisions affecting enterprise solution• Received 9 Amplifi awards from peers and managers throughout the organization;• Senior product manager for Cox Mobile said, "Richard - you are a true rockstar, team player and champion for the best customer experience. It is always a pleasure to work with you, learn from you and partner on all things Cox Mobile self-service. Thank you for all that you do!"• Director of Enterprise Applications said, "Richard, I have really enjoyed working with you on Wireless (particularly hotline) efforts. Thank you for keeping us on track and bringing innovative ideas to the table."

• Performed technical analysis and design for hundreds of user stories for the billing and account management apps• Did analysis & design for redesigns of both apps including updates to platform and authentication• Played a key role in Joint Application Design sessions for Credit Card Fraud Prevention project. The PM said, "…thank you for your help on the CCFP project this year. Your enthusiasm, positive attitude, and technical expertise during design sessions & reviews was a key component of the success of the project. You are also a joy to work with."• Refined 40+ user stories for new Device Reset flows. App was handling 100K+ resets/month after launch• Played a major role in the successful delivery of the bill messaging project. Led the coordination efforts with the testing, billing, middleware, and DB teams to help everyone understand the big picture• Played a major role in bridging the development and business stakeholders to work through the numerous issues with the end-to-end configuration and design on the “Promise to pay” project• Digital marketing manager partner said, "Thank you for all your hard work and your ability to quickly pivot on what seems like hundreds of stories makes your contributions essential to business's success!"• Digital marketing and sales director thanked me for my "dedication" and for going "above and beyond for the team". He said that I've "been the glue that makes things happen"• My manager said, "Thank you for all of your work on [the prepaid internet project], particularly around bringing together the right people in order to ensure that the correct decisions are made. Those meetings have been critical in our success so far, and our ability to deliver a quality product on time."• Received 10 Amplifi awards from peers and managers throughout the organization

• Technical Analyst and Dev Lead for Customer Action Team during 2015; under my leadership, the team delivered reliably and predictably, with no defect-related rollbacks.• Awarded Digital Experience "Shazam Award" for my work with the CAT team; The Shazam Award is awarded for "going above and beyond for Cox Customers"• Dev lead on All-Digital Agent Tool project; Ensured on time, successful release with very low defect rate and highly positive feedback from agents• Added auto authentication to customer-facing All Digital app; 66% of customers used auto-auth resulting in 15% increase in minibox orders• Dev lead for pilot to add text message notifications to customer and agent facing All Digital apps; 37% reduction in call-in-rate for customers who opt to receive text message notifications• Recommended by manager to represent CCI in 2016 Cox Hackathon that included teams from all Cox divisions

• Won two Cox Application Development Synergy awards for individual contribution in back-to-back quarters • Project lead on initiative adding hybrid web views to native mobile app to include billing and support functionality; managed onsite and remote development resources over 2 phases; received award for contributions on this project• Technical lead for project to upgrade 10+ apps from JBoss 4/Java 5 to JBoss 5/Java 6• Built middleware services to get bank routing number information & allow customers to sign up for automatic payments• Received award for "going above and beyond" on Support Forums project; new initiative allowing customers to help each other and interact with knowledgeable Cox employees

• Integrated e-commerce into CA SiteMinder SSO platform and TeamSite Web CMS• Created "one-button" build and deployment process for e-commerce team• Built 2 new middleware services and enhanced 2 additional services for new e-commerce application• Technical lead on PCMM-CI (Speed Preview) project for Cox.net

• Managed, planned, and implemented upgrade from TeamSite 5.x (Perl-based) to Teamsite 6.5 (Java-based)• Created workflows & processes allowing coxbusiness.com to leverage existing residential TeamSite installation with no additional license costs• Modified content deployment process to reduce the number of OpenDeploy receiver licenses by 66% across all environments saving support costs and allowing licenses to be repurposed• Customized open source Zentrack issue tracker / project management tool to work with team workflow

• Supported High Speed Internet tools platform used by customer services representatives nationally• Added LDAP & EdgeHealth integration allowing CSRs to troubleshoot email & cable modem provisioning

• Completed suite of 40 automated call processing tests ahead of schedule• Troubleshot & fixed persistent problem with call generator; increased reliability of call generators by 10%• Improved performance of lab server software, including GPIB/HPIB server, call generator software, & rewrite of switching matrix server