Responsible for leading and driving technology innovation with the BPO organization.Focused on strategic technology alignment, and program development for Fortune 500 companies as well as SMB and enterprise level customers. Analyzing client operations and strategically developing technology and product roadmaps to drive customer success. Technology focused new business development.

Overseeing the creation of ecommerce websites and all aspects of project lifecycle.Responsible for leading the Department; establishing and communicating performance expectations,determining training and development needs, and managing performance. Works collaboratively withclients, directing the Client Services team, to ensure service excellence and delivery by all agents andIT Department. Responsible for overall department success• Managing all aspects of project work; Charters, Scheduling, budgets ,strategies,project resources, deliverables and timelines.• Creating Statements of Work and documenting business requirements.• Liaise with developers, clients and third parties to confirm requirements to supportclient project efforts.• Reporting/providing status updates as required• Manage Department by leading technical staff in the execution of daily Servicedeliverables, staff evaluations

Remix Technology Consulting Inc., provides a wide range IT management and technical services to small to medium size business.Remix IS your IT Department and also provides relief services for IT technical and management staff. Providing onsite, and remote support for clients, and functional Business and Technical solutions to suit operational needs. Between major contracts, focusing on small business.Major Clients• Postmedia Inc • Manitoba e-Health• Manitoba Public InsuranceTechnical Environment: MAC OSX, Mac server, VMware, Windows Server 2003-2012, Citrix XenApp, Citrix server, Active Directory, DNS, Windows Desktop XP-10, Remote support, Office 365, local LAN, Project management, Team Viewer, MS Project 2007-2010.Remix Technology Consulting...Mixing people and technology.

Configuration and Decommission of Windows 2003-2012 servers in a VMware virtualized environment. Citrix XenApp, Citrix server 6.5 and end user support using Service now (Incident management system) response.• Manage changes to Active directory, DNS, and DHCP environment.• Analyzes process to ensure maximum availability, through change and problem management.• Respond to requests involving changes to the Citrix XenApp environment;• Reviews changes affecting implementation and test\back out plan and coordinate enterprise wide changes to ensure consistent repeatable results.• Support, implement and maintain Windows D/R processes and infrastructure;Technical Environment: VMware ESXi 5.5, Windows Server 2003-2012, Citrix XenApp server, Active Directory, DNS, , Symantec end point protection 12.1,Solar Winds IP Management , Service now, Windows 10, ITIL change management

Supervision and technical leadership in provincial Windows7 upgrade project, affecting all WRHA locations.• Manage upgrade over 15,000 computers to windows 7• Management of 15 person team in project activities• Oversee day to day operation, training and evaluations• Provide Manitoba eHealth additional Active Directory and end user support• Serve as escalation point for technical and customer service issues.• Generate detailed reports for correspondence with senior management• Develop technical documentation and testing for desktop imagingTechnical Environment: Zenworks 11, Citrix XenApp, Active Directory, Windows 7, EPR Oracle ,SQL, Project management, Team Viewer, VNC, MS Project 2007

● Provided leadership in cross provincial migration of 300+ Windows based Servers in multiple domains● Analyze and Evaluate information systems process requirements, to ensure maximum availability● Generate detailed reports on Windows servers pre and post migration to validate migration process● Provide additional technical support to server infrastructure team● Act as technical liaison between MPI and IBM● Configure and maintain in house printing and Abstract applications and serversTechnical Environment: IBM migration tools, Active Directory, VMware, Exchange 2007, Windows Server 2008 (R2), 2003, PowerShell, remedy, MS Project 2010

Provided departmental leadership in the development and execution of technical and operational service level strategies to support day-to-day business activities. In addition, worked with various outside vendors to achieve departmental goals.• Managed Active Directory objects, user accounts, Groups and policies• Directly responsible for all company server administration and builds• Directly handled all escalated desktop and server support • Developed and implemented a new backup strategy which allowed, more reliable backups.• Implemented Microsoft Exchange 2007 policies, allowing for higher availability• Lead company initiatives for both VMWare and Citrix Implementations.• Created server disaster recovery plan & documentation.Technical Environment: Exchange 2007-2010, Active Directory, DNS, IBM SAN, Citrix desktop, VMware ESXi 5, Symantec Backup exec 12.5, Sonicwall, BES 5.5, Hyper-V, Project management, remedy, Windows server, Windows 7 migration, PowerShell, MS Project 2007, Barracuda Spam Appliance

Provided server-end support to enterprise Email and Blackberry systems. Provided second level support to remote and local Windows servers, in a distributed computing environment.• Investigated and resolved Email and Blackberry issues for internal staff resulting in effective business communications and increased customer service levels.• Performed in-depth performance analysis in MS Exchange environment and implemented changes which increased the performance, efficiency and stability of the company’s email servers.• Manually monitored and administered SPAM related defenses in a 48 hour crisis situation, effectively maintaining high service and security levels without disruption to the business.• Managed Active Directory objects, user accounts & Groups Technical Environment: TrendMicro ScanMail for Microsoft Exchange, BES 4.1, Exchange 2003-2007, Active Directory, DNS, Exchange tools, Windows Server 2000-2008, VMware ESX 4, Hyper-v, remedy, change management, MS Project 2007

Provide comprehensive support, installation, and administration of Microsoft Exchange and Active Directory services in Winnipeg, Vancouver and Mississauga. • Created companywide policies and procedures governing corporate security, email and Internet usage, access control, and incident response.• Designed, managed and implemented, Active Directory, migrating from a Windows NT Domain, in 3 locations across Canada.• Project Manager for nationwide Exchange 2003 upgrade. Successfully achieved all objectives and goals.Technical environment: physical server builds, cabling, ,Switches, Symantec Backup Exec 11, exchange 2003, AD, DNS, DHCP, BES 4.0Windows Server, MITEL phone systems, MS Project 2000

Directed field technicians during site visits to RHA and WRHA locations. Supervised the release of information and produced various reports as to the stability and compliance of Y2K standards. • Built and mentored cohesive, qualified teams committed to meeting schedule and budgetary needs of the project.• Responsible for the organization and scheduling of over 100 client sites located across Manitoba.• Created detailed reports on Y2K status of client hardware and software for the Province of Manitoba.