Richard Thomas Email & Phone Number

Wichita Falls, Texas Area

Troubleshoot and resolve network related issues.Support electronic medical record Applications.Support Users through Active Directory.Responding in a timely manner to service incidents and requests.Provide support to Citrix base application.Service and maintain Wyse terminals and VDTs

Configured and installed network printers.Ran and terminated network cables on user end and on patch panels.Configured and installed routers and switches.Performed cable management.Add and configured new computers to domain using active directory.

Act as a liaison between residents and the University administration.Facilitate the social, academic, and personal adjustment of students to the residence hall and University. Enforced the rules and policies of Residence Life, Housing and the University.Develope a sense of community among residents as members of a floor, residents of a hall, and active participants in the residence life system by planning floor programs. Served as a guidance counselor to residents.

Designed and implemented network infrastructure. Configured servers and computerize slot machines in addition installed related applications.Performed maintenance on the network infrastructure, workstations and computerized slot machines.Trained employees on functionality of back-end and front-end casino systemRemote Support.

Solved network connectivity issues, joined new computers to the company’s network through active directory, set up passwords and network permissions for various employee workstations.Designed and implemented network infrastructures.Used remote application to troubleshoot client’s devices.Configured credit card machines and trained merchants on its functionality. Repaired faulty credit card machines.Repaired and replaced Lenovo devices as a certified Lenovo technician. Configured routers and switches for clients.

Bachelor Of Business Administration - Bba, Management Information Systems

Activities and Societies: Caribbean Student Organization, Midwestern State University and WebTeam

Associate'S Degree, Mico-Computer Repair