Richard Torrence Email & Phone Number

Provide clear and concise global rolling production plan using analytics to assist the company in meeting strategic and financial objectives. Major Contributions:• Owner of medium and long term product level planning forecast for Dell SMB Relationship line of Business• Leveraged Supply Chain knowledge to drive cross-functional teams into actions that minimize DSI and E&O; while increasing forecast accuracy.• Develop a global 18-month rolling forecast to support supply procurement.

Responsible for collaborative planning, forecasting, and replenishment for Dell Retail, supporting Walmart, Walmart.com and Sam's and Sams.com Inc.Major Contributions:• Provide statistical forecasting for retail accounts which generate ~$250M in annual revenue. • Interpret historical sales data to anticipate consumer demand and plan business operations. • Effectively guide accounts to align inventory levels and enhance profitability in the retail channel.• Lead collaborative relationships between supply teams, sales managers and operations teams to ensure on time delivery of products.

Responsible for coordinating targeting and scoring methodologies that drive marketing and sales efficiencies utilizing various forms of CRM data for the United State, Canada and Latin America.Major Contributions:• Contributed ~$180M in uplift revenue from statistical and heuristic model based customer targeting in 2H FY14• Applied DemandBase IP address-to-account mapping to increase customer target conversion 20%. • Build a centralized data portal to filter sales targets by attributes facilitating in efficient campaign planning• Design an infrastructure to measure statistical modeling techniques used in customer targeting.

Developed a standard business management system to identify, prioritize and evaluate corporate growth initiatives. Communicated project analysis to executive leaders ensuring projects are delivered on budget, on schedule and within scope.Major Contributions:• Coordinated cross-functional partnerships to establish a centralized business management system. • Coordinated with Finance to develop a cost benefit analysis to prioritize investment initiative programming • Implemented work streams and reporting mechanisms to execute consumer Go To Market planning cycles • Performed Market Intelligence Analysis that assisted in 14% QoQ Dell Retail market share growth

Responsible for the coordination and launch of complex executive meetings in a fast paced independent environment. Managed the preparations for quarterly business cycle forecast meetings while maintaining a high degree of professionalism and confidentiality.Major Contributions:• Relocated based on previous accomplishments to corporate headquarters to drive business initiatives• Managed and lead quarterly business cycle forecast reviews with Global Vice-Presidents.• Coordinated team events and town hall activities saving OPEX of 30%• Collaborated with other leaders to reduce meeting redundancy and streamline executive review cadence

Summary: Planned and executed the global launch of the Dell Virtual Store pilot in the Canadian sales region adhering to strict deadlines and budget constraints. Coordinated the efforts of internal and external resources to deliver a comprehensive product to increase customer satisfaction ratings measured by Net Promoter Scores.Major Contributions:• Implemented a strategic pilot to increase customer experience ultimately adapted as the global standard • Increased quarterly Net Promoter Score by 50%• Improved responsive time to online customer inquiries • Trained agents on effective rapport building skills

Responsible for designing and implementing a new online sales vehicle to reach new customers and increase Dell market presence. Developed relationships with internal and external partners to drive sales volume, production efficiency, and customer service expectations.Major Contributions:• Generated $10m in revenue in 3 months as the initial organizer of the Dell eBay pilot • Liaised with product brand managers to promote products on eBay Daily Deals• Established multivariate conversion reporting tools to communicate increasing sales over 100% per week• Managed the daily operations of the eBay store and personnel

Summary: Performed analysis of current offline sales volume for desktop computers and design key deliverables of responsibility to produce an increase of sales volume and work-flow processes.• Conducted cost compensation research that increased transition rates by 13% in 6 weeks• Reduced excess and obsolete inventory by 600 units in 6 weeks • Developed a standardized attrition tracker for the consumer sales department

Summary: Responsible for maintaining outstanding customer service and meeting quarterly sales figures. • Examined customers computers needs and assisted them in obtaining an affordable solution • Provided a positive and unique customer experience • Drove enterprise revenue globally and enhanced leadership visibility

- Registered patients upon arrival and verify insurance information- Copied and filed charts for the business and medical records office - Accepted accounts payable

Mba, With Distinction, Specialized Interest In Strategic Planning

Activities and Societies: Class President

Bachelor Of Science, Psychology, Education Concentration, Pre Medical