Richard Vander Meer Email and Phone Number

Informed by Avanade's Advisory team and enabled by Avanade's deep, industry-leading, Technology capabilities – Avanade X designs, builds, and orchestrates the human interactions that drive emotional connections by creating experiences people love. Responsible for a team of client service leads focused on account development with our most important client relationships and from a delivery perspective, responsible for a team of project managers responsible for white glove client engagement and project delivery.

Partner with BD and Solution area teams to drive opportunities, account development and key client relationships with a focus on design thinking for product, services, and experiences. Evangelize design within the organization and work with offering leads to define inclusive offerings focused on user experience for consumers and internal teams. Responsible for Studio P&L, leading dotted line multidisciplinary studio management teams with responsibility/decision authority for operations, finances, hiring and health of the studio culture.

Partner with traditional McKinsey generalist teams on account development and key client relationships with a focus on design thinking for product, services, and experiences. Evangelism of design thinking into the McKinsey firm across multiple verticals. Responsible for leadership/operations of the Veryday New York office and integration of team into McKinsey as part of the acquisition of Veryday. Collaborate as part of the executive

Responsible for development of major account and key client relationships integrating strategy, design, analytics, and technology. Driving global client services delivery and financial targets of all frog programs. Manage directors across multiple design studios who lead program managers that face both client and team, creating alignment and delivering on multidisciplinary programs.

Collaborate as part of the executive leadership team to lead the company’s strategic vision and business objectives. Responsible for global client services delivery and financial targets of programs. Manage directors across multiple design studios who lead program managers that face both client and team, creating alignment and delivering on multidisciplinary programs.Drive operational initiatives and changes to internal processes and policy that impact efficiency and profitablity for our organization as well as clients.Responsible for key client relationships

Responsible for revised strategy and approach to the APAC diving the portfolio of accounts and senior client relationships for the region.Provide oversight for business development activities and creation of account strategies. Managed regional cost structure P&L with responsibility for resource utilization, revenue and margin goals.Lead dotted line multidisciplinary regional management team with ultimate responsibility/decision authority for operations, finances, hiring and health of the regional culture.

Direct the program management team to provide process, financial and delivery expertise to ensure both – client satisfaction and frog’s successful financial performance for profitability of programs.Work with discipline leads from other departments to ensure a uniform adoption of process across physical locations and evangelize the program management role on programs.Work with operations team to optimize internal process workflows that feed into our client engagements, and then support program managers/directors to execute at a client/program level.Collaborate as part of the senior regional and global leadership executive team to lead the company’s strategic vision and business objectives.

Manage a portfolio of accounts and senior client relationships for the studio.Provide oversight for business development activities and creation of account strategies. Actively engage in the selling process with the ability to negotiate contracts independent of the business development team.Manage studio cost structure P&L with strong acumen for financial management and responsibility for resource utilization, studio revenue and margin goals.Lead dotted line multidisciplinary studio management team with ultimate responsibility/decision authority for operations, finances, hiring and health of the studio culture.

Discipline leader developing internal best practices across the program management discipline worldwide providing strategic and tactical planning, organization and key management direction for the continuous growth and capability development of the discipline.Collaboration as part of the executive team to identify and execute the company’s strategic vision and business objectives by collaborative management of business rules and processes.Maintain project oversight of engagements, with the emphasis on ensuring client satisfaction at all stages. Work quickly and decisively to resolve issues to keep projects on time and on budget.

Led and developed the project management team at the studio level in standards, business processes, controls and procedures to maintain best practices in the area of project management and team utilization.Actively participate as part of studio leadership team to develop internal organizational processes, systems, strategic staffing plans, and cross-functional team performance standards to increase studio efficiency, profitability, teamwork and productivity.Evaluated and analyzed the success of projects by validating standards and metrics are met and projects are following frog’s methodology.

Actively participate as part of divisional leadership team to develop internal organizational processes, systems, strategic staffing plans, and cross-functional team performance standards to increase company efficiency, profitability, teamwork and productivity.Discipline lead for the project management team providing strategic and tactical planning, organization and key management direction for the continuous growth and capability development of individuals.Continually monitor performance metrics, utilization goals, project margins/profitability, cost analysis, revenue incentives, resource costs and bandwidth to assess success of project delivery management.Maintain project oversight of engagements, with the emphasis on ensuring client satisfaction at all stages. Work quickly and decisively to resolve issues to keep projects on time and on budget.Participate in pursuit of prospective client sales and account expansion opportunities, playing a lead role in scoping, project plans, budgets, schedules, resource allocation and prioritization of critical tasks.

Led and developed the project management team in standards, business processes, controls and procedures to maintain best practices in the area of project management and team utilization.Engaged with sales team on new and existing accounts to assess client business needs and develop accurate proposals and estimates for client solutions. Drove account expansion within key accounts.Expanded accounts by creating a partnership with clients. Fostered exceptional client relationships by proactively mentoring a client facing team and acting as point of escalation for client issues. Evaluated and analyzed the success of projects by validating standards and metrics are met and projects are following Saltmine’s methodology.

Responsilble for creating and growing client relationships in a channel marketing consultancy.

Primary point of contact internally and externally for InfoSpace’s largest wireless client. Partnered with all stakeholders to manage expectations and ensure that client objectives are being met for innovative InfoSpace solutions and third party product integrations. Identified and targeted areas for further penetration into the customer’s organization resulting in additional revenue generating project work and development of client relationships.Directed multiple projects simultaneously through their release cycles. Managed dependencies to ensure successful delivery and operation of InfoSpace products and custom solutions.

Lead client facing cross-functional teams including business development, developers, quality assurance, information architects, designers, technical writers and builders for custom solution and third party product installation projects managing timelines, resources, budgets and client relationships. Develop project budget requirements based on estimates of resources. Determine appropriate project team structure, required skill sets and coordinated teams under resource-constrained circumstances.

Sourced, screened, and hired local, national and international technical candidates for contract and full time positions. Areas of focus included web development, project management, business analysts, database developers and Programmers. Lead backend initiatives to streamline recruiting practices within the team and train individuals on this process. Assessed information to improve and redesign current recruiting business processes.

Acted as the product group liaison relative to HR system development. Maintain knowledge and objectives of a major segment of the organization in order to enhance organizational development strategies and implementation of business process.Assessed and compiled information to improve and redesign current business processes. Developed project plans and proposals for implementation of process improvement efforts around HR operational issues defining business rules, process changes, systems requirements, and standard reporting.Drove and managed a new process of tracking headcount within the Platforms and Applications Group. Collaborated with HR systems to provide for tools and information flow. Collaborated with business partners, recruiting, finance, HR systems, on maintaining information and process consistency from the groups.

Managed customer service relationships with Mosaix largest customer as a dedicated resource providing technical customer support to analyze and identified hardware and software problems.

Provided aviation support to fortune 500 flight departments. We acted as a private flight service station and provided flight planning, weather briefs and in-flight communication.