System/Software/Services: Apple Business, Adobe, macOS, Atlassian, Jira, Confluence, Juniper Networks, Mist WIFI, Slack, Google Workspace, 1Password, Python3, Fleetsmith, Notion.so, Looker, Redash, Datadog, Sendgrid, Twilio, JetBrains, Crestron, Logitech, Parallels, MalwareBytes, Yubikey, GitHub, Expensify, Namely, Dropbox, AsanaTrained users in applications and operating system fundamentals, and created supporting documentationDeveloped and maintained corporate relationships with technology vendors and subcontractors negotiate contracts and service level agreements on behalf of Sentry.ioEffectively planned, prioritized, multiple technical projects within budget and within the required timeResearched and made IT solution recommendations to improve internal systems and infrastructurePrepared an IT budget and project roadmap annually for the company by collaborating with departments and management to identify priorities and align to company goalsMatured the IT practices and procedures related to on/offboarding of user accounts and assetsProvided day-to-day support to team members and guidance to drive the quality of customer service and IT communicationsServed as the principal IT representative for the company and main contact for business liaisons to manage acquisitions of IT-related assets and integration of external systemsEvolved and supported policies to meet requirements for ISO 27001/SOC2 with HIPPA attestationsIdentified and implemented IT solutions for new office locations and member support worldwide

System/Software/Services: Laptops: HP, Dell, MacBook, And Microsoft Tablets, Cisco, OSX, Windows, Linux, DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols, Project Management, Remedy, Understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technologyRemote support via chat, pc imaging and repair, network troubleshooting, project management, mentorship of junior technicians, systems administration in a variety of software and hardware environments, telecom administration, and hardware procurementSupported networking and local server resources for their siteServed as the liaison between the infrastructure and general operations of the facilitiesSupported Engineers providing hands-on hardware support and remote support for customer software on Windows, Mac, and Linux systemsImplemented and supported a new corporate site buildout, relocated and maintained technical services and hardware for a fluid transition

System/Software/Services: MacBook, HP Printers, JIRA/Confluence, MS Office 2k, Meraki, AWS Cloud, SSO, JAMF, Mac OSX, Windows, Parallels, ISO Compliance, Apple DEP, Python, Okta, SlackManaged service desk, troubleshoot and resolved issues for onsite and remote employees using email, phone, and other electronic communicationsConducted IT Orientation to local and remote employees; create various accounts and processes for new hires and existing employees such as administering user accounts on IT systems for G-Suite, Okta,1Password, Atlassian, and various SAAS applicationsFacilitated all Apple warranty repairs; maintain Apple Care accounts on all Macintosh computers; handle all relations with Apple, including the delivery and repair of all malfunctioning in-warranty computersImplemented and maintain audio/visual and VoIP software and devicesWrote up technical documentation (FAQ’s, knowledgebase write-ups, network including AV diagrams, application matrix, SOP’s)Collaborated with department leads to determine how IT can help solve our most significant technical challenges and ensure IT security best practices and preventive measures

Software/Systems: Lenovo, Macbook Pro, HP Printers, JIRA/Confluence, Junos Pulse, Druva, ESET, IBM Big Fix, Slack, Cisco Jabber, MS Office365, MS Office for Windows/Mac, MS Outlook, OKTA, Oomnitza, AeroFS, Active Directory, Clonezilla, DeployStudio, Adobe, Windows 7/8/8.1/10, Mac OSX, Google Apps, Gmail, Google Admin Certified, Apple Certified AssociateIT Help Desk and Deskside SupportOn board/Orientation for New Hires from creating their accounts to imaging the equipmentSecurity and Process driven to improve customer service managementTrack Hardware/Software in asset managementComplete projects to implement IT services such as rollouts of software, voip systems, and computer imagesCoordinate with vendors to maintain printers, printer accessories, and inventory itemsConfigure, install, repair and update hardware/software for computersProvide support and assistance to the System AdministratorsProvide top tier customer service by maintaining expectations and meeting requirements

Systems/Software/Services:  Lenovo, Dell, MacBook Air/Pro, Active Directory, Exchange, Office 365, Microsoft Lync, Avaya, Polycom, Zeacom, Atlassian, Jira, Confluence, Box, Dropbox, McAfee, OneLogin, SCCM, Casper, Cisco, Symantec DLOAbility to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks and safety appropriately, manage information, and provide and exceptional level of customer serviceKnowledge in Client troubleshooting Windows 7/8 and Mac systems (hardware and software)Ability to create/manage/maintain software strategy across all clients (SCCM, McAfee, Windows, etc.)Ability to support user connectivity both local and remoteExperience working with audio/video solutions and VOIP telephonyAbility to perform in a changing environment with driven and highly motivated results

I worked out of the Sacramento office routing T1's, DS3's through the AT&T sonnet network . The circuits were mapped through a GUI interface documenting the ports and directions of the data. I also tested and turned up the circuits which requires coordination and management of vendors and on site technicians actions.