Agile Coach working across Europe for a Global Fortune 100 transnational enterprise. Working with Senior leaders to explore the strategic benefits of Agile ways of working, focusing on a customer value driven approach and new operating model and organisation design. Supporting and motivating 1,600 IT colleagues to improve collaboration through Agile ways of working.

IT service delivery manager responsible for delivering a robustness and efficient IT service for over 11000 users, across seven different countries.Working with the various stake holders to understand the customer requirements/processes and align these requirements with the IT company strategy. Deliver customer value and drive down the IT charge back costs by working with the key stakeholders to further harmonise, simplify, consolidate and retire the IT software/infrastructure.

Level 1/2/3 support team lead , responsible for maintaining the legacy service and overseeing the migration of these tools to a new software platform.Responsibilities• Resolve service desk issues and manage the software test and deployment activities• Prepare the technical specifications and manage the offshore migration developers• Support the Agile/GPP migration projects on behalf of Airbus UK

IT Project and Sales Manager for four years working across all Airbus business functions, delivering high quality/robust IT projects. Understand the business processes and working mainly within Agile, to develop business applications which remove the need for repetitive manual tasks and in turn pass on significant business savings.Responsibilities• Build strong relationships with new and existing customers to generate further business opportunities and business revenue • Agree and document the Business Requirements and Functional Spec• Responsible for project costing and resource management• Team management, coaching and training• Project management and delegation• Deployment management and service transition to run (S/W configuration, documentation etc)

Software developer, programming knowledge based software applications that would provide cost and time benefit to the business. This was a varied role and involved working across multiple aircraft programs (A350, A400M, A380 etc) and across various business groups.