Richard is a solicitor and partner at Kennedys, a global legal services provider, where he leads both the Global Client Innovation and the Global Liability Defence Practice GroupsHe has over 30 years of experience in defending insurers and their customers and is instructed by them in their cases of utmost severity, complexity and reputational risk, as well as providing extensive training to claims handlers.Richard drives Kennedys' innovation strategy and vision, creating award-winning innovative solutions such as “Defence Lawyer”, creating Kennedys R&D team, blending the concepts of Intellectual and Technology Innovation; and also launching KennedysIQ, Kennedys revenue generating SaaS business. He is also the creator and lead author of Kennedys' claims handling guide, a comprehensive and pragmatic resource for the liability and motor claims industry. Richard created the strategy of, “Helping clients to use lawyers, less”. He is a frequent author and speaker on innovation in legal and professional services, and is passionate about delivering exceptional value and outcomes for his clients and colleagues.Richard has been identified by The Financial Times as one of the ten most innovative lawyers in Europe (2019) and is described as “ A visionary” and highly expert in his field by contemporary legal directories.