Richard Cannon Email and Phone Number

• Oversaw day-to-day program activities; summarized and communicated key deliverables, milestones, and risks. • Supported teams in addressing headcount, scope, schedule, or technical risks through swift and decisive escalations. • Managed QMS/documentation lifecycle processes, ensuring thorough tracking, planning, and submission. • Participated in annual budgeting exercises, identifying headcount needs, and aligning expectations across multiple partner programs with team roadmaps… Show more • Oversaw day-to-day program activities; summarized and communicated key deliverables, milestones, and risks. • Supported teams in addressing headcount, scope, schedule, or technical risks through swift and decisive escalations. • Managed QMS/documentation lifecycle processes, ensuring thorough tracking, planning, and submission. • Participated in annual budgeting exercises, identifying headcount needs, and aligning expectations across multiple partner programs with team roadmaps. • Received testimonials acknowledging effective organization, communication, and collaboration skills in successfully driving key R&D projects and navigating complex partner projectsMobile App Smart (BLE) Insulin Pen Integration• Led a complex, 100+ person cross-functional program with 15+ software components across 19+ releases to integrate a Bluetooth smart insulin pen into the flagship mobile app, driving the first-ever in-app insulin hardware integration and the largest single feature release since the product launch• Fostered a collaborative atmosphere within an 8-member core team, empowering quick decision-making and establishing a culture of accountability, leading to prioritization of program deliverables for similar sized projects• Managed matrixed responsibilities across Commercial, Product Management, PMO, Partner Relations, Systems & Solutions/Architecture, Cybersecurity, R&D, Operations, Regulatory, Quality, and Clinical functions• Successfully delivered program feature development on time, meeting enterprise deadlines and reinforcing the company's position as the “world's most interconnected Continuous Glucose Monitoring (CGM) system”• Drove execution of QMS Software (Design Change Control Plan) and OPS (Change Order Plan) documents, covering impact assessments across 24 distinct groups and 50+ documentation deliverables Show less

Mobile Software Development Kit (SDK) - Current Generation• Stepped in as Program Manager to lead the development and delivery of the next generation, crucial mobile SDK, preventing potential loss of $30M+ revenue streams to competitors• Cultivated strong relationships and demonstrated team-oriented leadership, fostering a collaborative environment for quick issue resolution and adaptive planning without compromising quality• Addressed a high-complexity, release-blocking… Show more Mobile Software Development Kit (SDK) - Current Generation• Stepped in as Program Manager to lead the development and delivery of the next generation, crucial mobile SDK, preventing potential loss of $30M+ revenue streams to competitors• Cultivated strong relationships and demonstrated team-oriented leadership, fostering a collaborative environment for quick issue resolution and adaptive planning without compromising quality• Addressed a high-complexity, release-blocking cybersecurity risk arising from issues with 3rd party supplier software• Established a roadmap for the timely transition of partners to integrate with next-generation products, maintaining the company's competitive position and preferred CGM partner status• Defined a program backlog and roadmap for future SDK features to ensure continuous innovation and competitivenessMobile Software Development Kit (SDK) – Previous Generation• Led cross-functional core team, delivering 11+ SDK releases for 25+ external partners, facilitating Dexcom's first major commercial SDK integration with previous generation series• Collaborated with commercial and partner stakeholders to create a multi-year SDK feature with an extensive backlog, and a roadmap to prioritize, plan, and execute feature requests Show less

• Managed and mentored team of 3 engagement leads and project coordinators, optimizing project coverage and efficiency• Spearheaded lead and project generation within existing clients, identifying valuable opportunities and contributing to the development of detailed Statements of Work (SOWs) for Sales• Ensured successful delivery for 6+ clients across various projects as the primary point of contact. Led impactful status meetings, provided insights on budget, timeline, and project… Show more • Managed and mentored team of 3 engagement leads and project coordinators, optimizing project coverage and efficiency• Spearheaded lead and project generation within existing clients, identifying valuable opportunities and contributing to the development of detailed Statements of Work (SOWs) for Sales• Ensured successful delivery for 6+ clients across various projects as the primary point of contact. Led impactful status meetings, provided insights on budget, timeline, and project completion. • Facilitated internal weekly engagement leadership meetings, fostering collaboration among 8 participants. Show less

• Reduced manual AP invoice processing by automating workflows, handling 160K+ invoices annually, eliminating errors, and decreasing AP department headcount from 14 to 4• Slashed software licensing costs by $100K annually through migrating the customer-facing Warranty Portal from legacy to a new Content Management System (CMS) and transitioning the legacy CRM to a Cloud portal• Managed and implemented IBM hardware/software for a multi-phase migration of ~30 physical and virtual… Show more • Reduced manual AP invoice processing by automating workflows, handling 160K+ invoices annually, eliminating errors, and decreasing AP department headcount from 14 to 4• Slashed software licensing costs by $100K annually through migrating the customer-facing Warranty Portal from legacy to a new Content Management System (CMS) and transitioning the legacy CRM to a Cloud portal• Managed and implemented IBM hardware/software for a multi-phase migration of ~30 physical and virtual machines• Directed teams in supporting complex infrastructure upgrades for Fortune 500 companies, including cloud migrations for a $3.5B client and SSL renewals across a 30+ server environment for a $55B manufacturer• Engaged in a technical and functional consulting role at a 30-person firm, actively participating in diverse client projects. Managed software and hardware implementations for clients with market caps ranging from $500K to $55M, overseeing the project lifecycle from estimation to post go-live support. • Documented 600+ pages of requirements, designed solutions, and developed hybrid cloud integrations using IBM tools as part of accomplished tasks. Show less

• Developed and enforced support policies, standard operating procedures, and risk mitigation procedures for client platforms utilized by a global user base and cross-company stakeholders• Established a centralized help desk, decreasing total onboarding/support costs for 30+ managed services clients• Led root cause analyses, ultimately resolving issues for consumer applications across multiple countries• Directed, developed, and mentored a team of 2–4 support analysts overseeing… Show more • Developed and enforced support policies, standard operating procedures, and risk mitigation procedures for client platforms utilized by a global user base and cross-company stakeholders• Established a centralized help desk, decreasing total onboarding/support costs for 30+ managed services clients• Led root cause analyses, ultimately resolving issues for consumer applications across multiple countries• Directed, developed, and mentored a team of 2–4 support analysts overseeing integration environments for a $55B manufacturer (30+ servers, 1000+ interfaces) and a $500M homebuilder (10+ servers, 100+ interfaces) on a 24/7 basis. Show less

Analyzed, developed and published current and non-existing agent support processes across multiple departments, systems and products. Identified value-added support and minimized non-value added activities used by nearly 200 employees Structured data analysis from multiple Oracle based ERP and CRM systems and tools, performed root cause analysis and provided recommendations to improve end-to-end operational efficiency for various product support problems Currently assessing IVR… Show more Analyzed, developed and published current and non-existing agent support processes across multiple departments, systems and products. Identified value-added support and minimized non-value added activities used by nearly 200 employees Structured data analysis from multiple Oracle based ERP and CRM systems and tools, performed root cause analysis and provided recommendations to improve end-to-end operational efficiency for various product support problems Currently assessing IVR functionality to reduce transfer rate by 50% by improving ease of use for customers. Estimated cost savings of $715,000 per year, including 7-11 FTE Show less

Traveled with Engineers to universities to consult closely with clients. Developed life-cycle maintenance estimates for facilities as large as 1 million sq ft Analyzed CAD drawings and collected building statistics crucial for forming project summaries Worked independently/with other co-ops on multiple projects and met deadlines