Richard Wade Email & Phone Number

Working for Ethos Broking as a Systems Consultant means I get to work closely with a very talented set of individuals, running some of the UK's leading regional Insurance Brokers. I provide valuable insight in how to get the most out of our Partners broking systems and how to ensure processes are running as smoothly and efficiently as possible. I provide.

Open GI

As a Training Consultant at Open GI, I take pride in educating new and existing brokers on the various capabilities and solutions which the Open GI platform can cater for. I also provide consultancy sessions on various Open GI products, giving our broker customers the knowledge and experience to give them the edge in what is a very competitive insurance.

As the Lead Applications Support Analyst, I am responsible for the provision of support to the team leader, team colleagues and both internal and external customers. As well as mentoring fellow colleagues to ensure the growth and spread of knowledge, I also work closely with the the Team Leader, ensuring the smooth running of operations and contributing to.

I am responsible for supporting both standard Open GI customers and those who pay extra for the Enhance Support Service we provide. I am also responsible for supporting the help desk staff with any applications queries where further assistance is needed and deal with any escalations. I also provide both on the job training, and class-room training for new.

As a support advisor, it was my job to answer any incoming telephone support requests from Open Gi customers, and deal with any existing calls that have had been logged to the support queues. This was both from an applications and a technical point of view. I was responsible for maintaining the highest level of customer service at all times.

National Diploma, Music Technology, Merit

Avce, Information Technology

Various Gcse'S, 5 Grade C'S And Above