Richard Waskiewicz Safepopm, Pmp, Csm, Itilv3, Ssgb, Bsba, Email & Phone Number

Greenwood Village, Colorado, United States

• Product Owner and Business Analyst driving requirements for a multiyear, multimillion dollar Treasury Management System project/product, working with all levels of management.
• Principal analyst providing production support for a portfolio of applications.
• Create and maintain Calypso Limits module that tracks trades against Trader, Counterparty, Country, and Portfolio limits governed by both Federal and CoBank executive board.
• Maintain the access privileges for CoBank’s Calypso users.
• Organize Quality Assurance (QA) team, create team test strategy that is efficient and strategic
• Reduced test cases from 1000 to 120 thereby saving time and money.

Greater Denver Area

• Customer Relationship Manager and Product Owner responsible for business analysis and documentation, change management, work with third-party vendors, and general support with an emphasis on process improvement.
• Principal analyst providing production support for a portfolio of applications.
• Responsible for discovery and documenting business processes by proactively reaching out to various business groups.
• Direct and coordinate various IT groups addressing product issues to customer resolution.

Downtown Denver

• Business Systems Analyst working on requirement engineering for multiple projects that improve productivity for multiple city agencies throughout the City and County of Denver (CCD).
• Principal liaison for business stakeholders to identify problems/opportunities, develop these into initiatives, and work with Technology Services to move these into the project pipeline.
• Drive enterprise level initiatives between multiple agencies across the CCD, analyze and document processes to create cost-effective ways to improve the way agencies work.
• Responsible for guiding project initiatives through the entire project life cycle while improving processes and procedures.
• Created multiple Request for Proposal (RFP) and Request for Information (RFI).
• Lead liaison working with multiple agencies within the CCD to identify problems and opportunities, create customer partnership, and exceeding customer expectations by developing innovative solutions.

Denver, Colorado

• Business Systems Analyst/Project Manager working with 10 software developers identifying areas for productivity improvements and delivering those effective and efficient solutions to internal and external key.
• Collaborated with the Solution Architect team on design and objectives to meet the business need and document application scope and objectives to ensure business value is met.
• Managed customer expectations and communicated project status to multiple levels.
• Perform software quality assurance and end-to-end testing to ensure requirements are followed and the system integration functions as expected.
• Perform Release Management to include: Create installation integration instructions, create and coordinate the implementation plan, secure implementation approvals, schedule production releases, Project Manage.
• Provide daily support and troubleshoot application performance issues and ensure resolution to system or application problems.

Englewood, CO

• Appointed by executive management to lead high-profile projects requiring high-quality solutions. Managed and collaborated with cross-functional teams through the SDLC process.
• Managed project and testing team in discovery, research, analysis, and vendor selection of a mobile testing tool, resulting in an annual ROI savings of $400,000+.
• Lead Analyst who led collaboration and communications of system requirements using an agile methodology for the DISH Sales application used by retailers who generate 70% of DISH Network sales.
• Designed and developed tracking reports for mobile devices that save $120,000 yearly.

Englewood, CO

• Managed team of 12 developers (six offshore) creating the Internal Web Applications (IWA) team. Engineered process improvements while working with executive stakeholders to drive strategic changes for the organization.
• Re-engineered the IWA team creating a cohesive, efficient unit, focused on company values and business objectives.
• Led the first team at DISH to comply with Security findings requests and SOX compliance for all IWA applications.
• Completed 36+ new project requests, and 100+ project enhancements in one year.
• Developed standards and processes while providing solutions that align with business and IT strategies.

Englewood, CO

• Hired, trained, and managed a team of four Business Analysts discovering business issues and engineered process improvements to the E-commerce web applications.
• Provided guidance and project oversight using process mapping for E*Connect System that saved millions of dollars monthly in contractor fees.
• Lead Analyst for all customer-facing web applications throughout the project life cycle.
• Created guidance and project oversight for E*Connect System that saved millions of dollars monthly in contractor fees.

Englewood, CO

• Managed team of 6 analyzing and designing solutions for DishSmart project. Liaison between business units and IT, communicating business requirements to IT technical teams.
• Created vision, scope, and use case documentation; process models, activity, impact analysis, and state diagrams for “Prepay TV” that generated revenues of $4,700,000+.
• Managed the customer-facing exchange process, including documenting feedback and implementing process improvements.
• Collaborated successfully with senior managers to develop requirements, use cases, and workflows to meet legal needs.

Englewood, CO

• Led the analysis, design, testing, implementation, and post-production support of IVR Smart Card Exchange.
• Managed customer facing exchange process, including documenting feedback and implementing process improvements.

Englewood, CO

• Lead Analyst for adhering to legal counsel requirements for “Network Qualification.”
• Collaborated successfully with senior managers to develop requirements, use cases, and work flows to meet legal needs for Network Qualification.
• Tested functionality of technical designs, validated those designs against functional specifications.

Denver, CO

• Enhance product software.
• Built training requirements and trained customer to effectively use company products and tools.
• Tier 1 support and customer relations for any problems with migrations or tools.

Data Science Specialization (Ongoing)

◊ Data Scientist’s Tool Box ◊ R Programming ◊ Getting and Cleaning Data ◊ Exploratory Data Analysis ◊ Reproducible Research

Strategic Leadership And Management Specialization (Ongoing)

◊ Foundations of Everyday Leadership ◊ Applications of Everyday Leadership ◊ Designing the Organization: From Strategy to Organizational.

Bachelor Of Science In Business Administration (Bsba), Computer Science

Associate Of Arts And Sciences (Aas), Data Processing