Providing fractional virtual CIO services to our ever-expanding roster of clients, as well as consulting services to potential new clients

Author of Going Back, published June 17th, 2013:Some memories aren’t really memories at all…In 1978, Andrew Macintyre was 15 years old and on the greatest adventure of his life when he was drawn into the troubled life of Karla, the woman who would disturb his dreams for the next 25 years. He has buried the memory of what she did to him ever since, but an encounter with her brother reveals a shocking reality he can’t ignore.He travels back to the village in Germany he only dimly remembers and the truth is slowly revealed to him; the truth about the boy he was, and about the man he might yet be. Clare, the girl he worshipped from afar, becomes the friend he had needed all along, and together they piece together what really happened. As everyone affected by that summer comes together, Andrew hopes that memories, like wounds, can heal…

Hands-on technical support to both home and business customers.Support all environments from single-system home users to multi-server environments.Able to support all versions of Microsoft OS since 3.11 for Workgroups.Can support Barracuda VPN, NG Firewall and Spam & Virus Firewall devices.Able to support all versions of Microsoft Office products.Troubleshooting and issue resolution for both hardware and software.

President of the volunteer board of 12, overseeing monthly board meetings and the AGM.Acted on behalf of the board as the employer of four full-time and up to three part-time staff, including the Technical Director and Executive Director.Sat on the Finance Committee and Executive committee ex officio.Member of the Hiring Committee which appointed a new Technical Director and Executive Director.Liaison with Everton FC North American Academy Program.Represented PGYSA at the BC Soccer AGM, and the Extraordinary Meeting called to approve the formation of the BCSPL.

Responsible for running the IT department of 6 full-time staff plus contractors, delivering support and infrastructure to a user base of ca. 150 employees, both office based and remotely.Responsible for electronic ordering and invoicing (EDI) between the company and customers, as well as the link to the distributor.Overall responsibility for business reporting using a variety of toolsMaintenance of product and client databases, ensuring integrity and integration with global data structuresResponsible for development of links with the global organisation, integral to the implementation of the global SAP project.Managed the budget of the entire IT department as well as individual parts of the overall SAP project cost, including managing contractor costs.Provided second and third line support to internal users as required

Providing material and technical support for field-based sales staff.Negotiation and purchase of support materials from samples to display materials.Provision and extensive development of the sales reporting system, initially as raw data from the AS/400 System 32, via complex Excel-based reporting using VBA to a full implementation of Business Objects and WebIntelligence.Development of in-house planogram design.Delivery of semi-annual sales conferences to launch seasonal product ranges; responsibilities ranged from ensuring consistency of presentations and availability of materials, to being MC on the day.Managed sales office staff and two merchandising supervisors, who rolled out the first full pilot of the national merchandising program.Provided direct support to the Sales Director in the weekly board meetings; presented ongoing sales analysis to senior management on a weekly basis.Helped develop and support the first roll-out of mobile computing solutions for field-based sales staff..

Providing merchandising support in the cash & carry / wholesale sector throughout Scotland.Creating relationships with customers prior to the change of business model which would turn the role into a sales role.Providing sales and marketing data to allow the business to shape the sales role in the future.

Responsible for all book sales in a number of discrete territories in Scotland.Selling directly to branches of many major retail chains; negotiating selling space and ensuring smooth working relationships.Ensuring appropriate stock levels were maintained and stock levels were managed to reduce out of stock situations.Controlling returns on any unsold titles; remaining withing company parameters for both sales and returns.Maintaining adequate reserves of stock and ensuring that returns were promptly dispatched.Maintaining good relations with customers and marketing books and authors in line with company objectives.