Richard Watts Progressive Corporation RetiredRichard was the Group President of Sales and Service at Progressive Corporation, a Fortune Global 500 Property and Casualty Insurer, now with $US 35 billion in sales.In that role he was responsible for 60+ million customer interactions, six call centers with ~9,000+ FTEs and the overall customer experience, reporting to the CEO. Those interactions included Sales, Servicing, Policy Processing, and First Notice of Loss. He was also the Net Promoter Score Executive Sponsor at Progressive, responsible for shepherding the systems and processes across all company functional and business areas.Before that he was the Direct Business Leader responsible for the product design, pricing, creative, promotion, and building of strategic alliances with banks and other insurers. He had P&L responsibility for this $2 billion block of business.During his 33 year career he also held a number of GM roles in Marketing, Product Management and in Claims. He helped expand Progressive's franchise to other countries.Having been with Progressive since 1977, at the time writing just $70mm in annual sales and with 460 employees, he helped Progressive grow 200 fold in business and 50 fold in headcount at the time of his retirement.He was born in Canada, grew up in England and was educated in the US. Richard is a graduate of Boston University from where he obtained a Masters of Science degree. He also is a Chartered Property Casualty Underwriter (CPCU).Richard and his wife, Marla, live in Ocala Florida, where they own and operate Infinity Farm. There they breed pedigree-rich mares to champion stallions and try desperately to eke out a living by selling them (infinityfarm.com). They have one son, who works for the Jet Propulsion Lab in Pasadena, California.